Campus has adopted an "80/20" rule for technology and support, attempting to centralize and automate 80 percent of campus IT needs for efficiency and cost containment. Being a top research university full of creativity does leave a number of IT needs that are not of a scale or kind that will apply to 80 percent of the users - and that's where "local" IT comes in. LSIT and a number of L&S units have IT resources for particular situations. All of us, as One-IT, are partnered together to provide the highest level of service possible to the campus. While the details vary across L&S, the following chart may be a helpful guide ...
What CSS IT Does
| Computer Support | Application Support | Purchasing |
|---|---|---|
| PC and Mac Support | Adobe Creative Cloud | Desktops |
| General Troubleshooting | BearBuy | Laptops |
| User Setup | CalPlanning | Computing accessories |
| Install/upgrade hardware/software | CalTimer | |
| Connect printers or multifunction devices | CalAnswers | |
| Employee disconnect/reconnect for moves | bConnected - bCal, bMail, bDrive | |
| Assist with security alerts | Box | |
| BFS/Bairs | ||
| MS Office Productivity Suite | ||
| File share support for shares migrated to campus standard configuration |
What LSIT Does
| LSIT addresses these needs |
|---|
| General IT Consulting and assistance above and beyond CSS IT |
| Website consulting, hosting and maintenance |
| L&S Shared file server and Permissions (some L&S customers) |
| Print server and printing quotas |
Other IT Providers
| Other UC Berkeley IT Providers |
|---|
| Local departmental IT Staff (where they exist) |
| Research, Teaching & Learning (RTL) |
| Student Affairs IT (SAIT) |
| UCSF Document and Media printer support (if printer has a UCSF label) |