New Campus Voicemail System for December 2005

>Date: Thu, 20 Oct 2005 15:52:49 -0700
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>From: Gladys Oddoye <glado@berkeley.edu>
>Subject: New Campus Voicemail System for December 2005
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>
> >Dear CNS Voicemail Customers and Technical Support Units:
> >
> >On December 3rd, 2005, Communication & Network Services (CNS) will upgrade
> >and enhance its legacy voicemail system. The current outdated voicemail
> >system will be replaced by a new Unified Communications system. The new
> >system will continue to offer basic voicemail services such as, receiving
> >and retrieving voice messages through the telephone. Additionally, we will
> >offer new Unified Messaging and Follow-me services. We have not yet
> >determined the exact date the system will change but anticipate that it
> >will be around the Thanksgiving timeframe.
> >
> >This will affect 642-, 643-, 664- and 665- (Centrex) voicemail numbers.
> >This will NOT affect your work or personal cell phones, personal voicemail
> >systems, answering machines, etc. We have provided answers to some
> >frequently asked questions at
> ><http://unibears.berkeley.edu/faq.html>http://unibears.berkeley.edu/faq.h
> tml.
> >
> >We are happy to announce that the rates for current voicemail services
> >will not change. Though all mailboxes will be changed to the new system
> >without changing the class of service, we encourage you to review the new
> >services because we feel they will better meet some of your needs.
> ><http://unibears.berkeley.edu/unibears-services.html>http://unibears.berk
> eley.edu/unibears-services.html
> >
> >
> > As the new, advanced services are implemented, there may be an impact on
> > the campus technical support teams. For example, members of your
> > department may need your help in changing from POP to IMAP or installing
> > headsets on their computers so they can listen to voicemail messages over
> > the computer.
> >
> >What you can do:
> >1) Become aware of the new services and their impact on your technical
> >units at
> ><http://unibears.berkeley.edu/cs/service/services-desc.html>http://unibea
> rs.berkeley.edu/cs/service/services-desc.html
> >
> >2) Prepare to assist people in your department with the voicemail
> >change.
> ><http://unibears.berkeley.edu/implementation/cutover.html>http://unibears
> .berkeley.edu/implementation/cutover.html
> >
> >3) Forward this and future emails to everyone in your department so they
> >are well prepared for the new system in December.
> >
> >4) Be an "early adopter"! We are inviting volunteers to become early
> >adopters of the new system around the beginning of November. If you'd
> >like to be an early adopter, please send email to
> >unibears-earlyadopter@lists.berkeley.edu with the subject "I want to be a
> >UniBears early adopter". Be sure to include your phone number in the email.
> >
> >If you have any questions or comments, please send them to
> ><mailto:unibears-info@lists.berkeley.edu>unibears-info@lists.berkeley.edu.
> >CNS looks forward to this new system that will further improve
> >communications on the UC Berkeley campus.
> >
> >You can read more about the Unified Communications project, called
> >UniBears, on our website
> ><http://unibears.berkeley.edu>http://unibears.berkeley.edu
> >
> >Thank you.
> >
> >Customer Service Unit
> >Communication & Network Services
> >University of California, Berkeley
> >2484 Shattuck Ave.
> >Berkeley, CA 94720-1640
> >510-642-8080
>
>
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>Content-Type: text/html; charset="us-ascii"
>
>>Dear CNS Voicemail Customers and Technical Support Units:
>>
>>On December 3rd, 2005, Communication & Network Services (CNS) will
>>upgrade and enhance its legacy voicemail system. The current outdated
>>voicemail system will be replaced by a new Unified Communications system.
>>The new system will continue to offer basic voicemail services such as,
>>receiving and retrieving voice messages through the telephone.
>>Additionally, we will offer new Unified Messaging and Follow-me
>>services. We have not yet determined the exact date the system will
>>change but anticipate that it will be around the Thanksgiving timeframe.
>>
>>This will affect 642-, 643-, 664- and 665- (Centrex) voicemail numbers.
>>This will NOT affect your work or personal cell phones, personal
>>voicemail systems, answering machines, etc. We have provided answers to
>>some frequently asked questions at
>><http://unibears.berkeley.edu/faq.html>http://unibears.berkeley.edu/faq.html.
>>
>>We are happy to announce that the rates for current voicemail services
>>will not change. Though all mailboxes will be changed to the new system
>>without changing the class of service, we encourage you to review the
>>new services because we feel they will better meet some of your needs.
>><http://unibears.berkeley.edu/unibears-services.html>http://unibears.berkeley.edu/unibears-services.html
>>
>>
>> As the new, advanced services are implemented, there may be an impact
>> on the campus technical support teams. For example, members of your
>> department may need your help in changing from POP to IMAP or installing
>> headsets on their computers so they can listen to voicemail messages
>> over the computer.
>>
>>What you can do:
>>1) Become aware of the new services and their impact on your technical
>>units at
>><http://unibears.berkeley.edu/cs/service/services-desc.html>http://unibears.berkeley.edu/cs/service/services-desc.html
>>
>>2) Prepare to assist people in your department with the voicemail
>>change.
>><http://unibears.berkeley.edu/implementation/cutover.html>http://unibears.berkeley.edu/implementation/cutover.html
>>
>>3) Forward this and future emails to everyone in your department so they
>>are well prepared for the new system in December.
>>
>>4) Be an "early adopter"! We are inviting volunteers to become early
>>adopters of the new system around the beginning of November. If you'd
>>like to be an early adopter, please send email to
>>unibears-earlyadopter@lists.berkeley.edu with the subject "I want to be a
>>UniBears early adopter". Be sure to include your phone number in the email.
>>
>>If you have any questions or comments, please send them to
>><mailto:unibears-info@lists.berkeley.edu>unibears-info@lists.berkeley.edu.
>> CNS looks forward to this new system that will further improve
>>communications on the UC Berkeley campus.
>>
>>You can read more about the Unified Communications project, called
>>UniBears, on our website
>><http://unibears.berkeley.edu>http://unibears.berkeley.edu
>>
>>Thank you.
>>
>>Customer Service Unit
>>Communication & Network Services
>>University of California, Berkeley
>>2484 Shattuck Ave.
>>Berkeley, CA 94720-1640
>>510-642-8080
>
>
>--=====================_704618203==.ALT--

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Received on Fri Oct 21 08:13:35 2005