Re: Off campus call routing

Bond,

The biggest "fraud" risk comes up with any device that can make an outbound
call. People can and do try to hack these devices and when they succeed they
quickly sell "free" calls all over the world.

Typically, but not always, the phone company notices a suspicious pattern of
calls and takes some action (like stopping the calls and notifying the
bill-payer for the device). Sometimes the bill-payer can negotiate how much of
the bill for the fraudulent usage it has to pay.

So it's very common for the folks who manage these devices to disallow outbound
calls. And then if someone really requires that service the service provider
will want to indemnify itself from liability for paying for fraudulent calls.

So you'll want to make sure that the system access is protected by pretty strong
passwords. And you'll want to pay attention to what the contract with the
provider says about liability in case of fraudulent usage, as well as monitoring
for suspicious use.

        -Cliff

E. Bond Francisco wrote:
> Good afternoon all,
>
>
>
> My day for the tough questions, I guess but … here’s another one. We are
> trying to set up a service desk phone system with a degree of
> flexibility that does not seem to be available through Unibears. I won’t
> go too much into the details, because there’s already a footprints tag
> created to assist us with this issue.
>
>
>
> But … my question deals with the possibility of routing calls to an
> off-campus vendor. The scenario that we were looking at involved having
> someone place a call to a campus number set up with Unibears. We were
> then considering routing calls to an off-campus vendor that would allow
> us, via the web, to configure how the calls were treated. There doesn’t
> seem to be any policy specifically prohibiting this, but there was a
> suggestion that this could possibly lead to fraud, which is
> understandably “discouraged!” I’m curious to know what sorts of fraud
> might be perpetrated based on this scenario.
>
>
>
> Any thoughts greatly appreciated.
>
>
>
> Thanks,
>
>
>
> Bond
>
> =========================================
>
> E. Bond Francisco
>
> Principal Business Analyst
>
> Facilities Services - PP-CS
>
> 510-643-5523
>
> ***
>
> Co-Chair
>
> BPAWG (Business Process Analysis Working Group)
>
>
>
>
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Received on Thu Dec 11 2008 - 07:02:45 PST