Off campus call routing

Good afternoon all,

My day for the tough questions, I guess but . here's another one. We are
trying to set up a service desk phone system with a degree of flexibility
that does not seem to be available through Unibears. I won't go too much
into the details, because there's already a footprints tag created to assist
us with this issue.

But . my question deals with the possibility of routing calls to an
off-campus vendor. The scenario that we were looking at involved having
someone place a call to a campus number set up with Unibears. We were then
considering routing calls to an off-campus vendor that would allow us, via
the web, to configure how the calls were treated. There doesn't seem to be
any policy specifically prohibiting this, but there was a suggestion that
this could possibly lead to fraud, which is understandably "discouraged!"
I'm curious to know what sorts of fraud might be perpetrated based on this
scenario.

Any thoughts greatly appreciated.

Thanks,

Bond

=========================================

E. Bond Francisco

Principal Business Analyst

Facilities Services - PP-CS

510-643-5523

***

Co-Chair

BPAWG (Business Process Analysis Working Group)

 
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Received on Wed Dec 10 2008 - 16:16:44 PST