Re: UCOP-DELL Agreement for U.C. Berkeley

  I've ordered a lot of computers. It's usually the specials that include
the 3-year warranty. Otherwise, you have to upgrade the warranty from the
vendor's default standard upon configuration of the system. When you "buy
from TSW" doesn't mean Gold support is automatically included or added,
unless it's one of the special package deals where the extended warranty is
indicated.

  If I recall correctly, Vostro does not include domestic call centers
either? (overseas, unlike the OptiPlex line where service support is within
the U.S.)

- Donna L Lee
  Information Technology
  Capital Projects - UC, Berkeley
  1936 University Avenue, 2nd Floor
  Berkeley, CA 94704-7027
  Phone: (510) 642-6337
  FAX: (510) 642-7271
  dlee_at_cp.berkeley.edu

Jon Forrest <jlforrest_at_berkeley.edu> wrote on 12/13/2007 03:22:14 PM:

> dlee_at_cp.berkeley.edu wrote:
> > Were the differences in prices with the same level of warranty? UC
> > standard configurations (the specials on the Premier welcome page) for
> > computers & notebooks include 3-year Gold Technical Support.
>
> Yes. Both Optiplexes included the Gold support.
>
> Neither Vostro includes the Gold support, which is
> interesting because several people have told me
> that when you buy from TSW you automatically get
> Gold support. However, the configuration page
> for the UCOP Vostro clearly has the "None" choice
> selected in the "Optional Support Services"
> section. Maybe that only applies to the
> specials on the welcome page. The Vostro
> configuration was not on that page.
>
> Jon

 
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Received on Thu Dec 13 2007 - 15:43:17 PST