Re: New Ticket system for IS&T ??

At 16:07 -0700 2007-10-04, Aron Roberts wrote:
>At 15:34 -0700 2007-10-04, Joyce Martin <jmartin_at_cp.berkeley.edu> wrote:
>>Hi - I've been receiving quite a few emails that look to me like
>>ticket system auto-replies....did I miss an announcement in the IT
>>world?
>
> Some background on this and other related changes, from an iNews
>release in mid-September 2007:
>
> "IST Service Desk is introducing procedural and technology changes"
> http://istpub.berkeley.edu:4201/bcc/Fall2007/987.html

   My apologies - I should also have written that this article is a
general description of recent and planned changes to the IST Service
Desk, and not necessarily specific to the auto-responses you're
seeing.

Aron Roberts
Information Services and Technology

--
At 16:16 -0700 2007-10-04, Harold Pakulat wrote:
>While we do have an active project to implement a new Ticketing 
>System in IST, there isn't anything newly activated that would be 
>generating auto-replies.
At 16:43 -0700 2007-10-04, Usha Manandhar wrote:
>It could be possible that IST Footprints Server(Ticketing system) picked up
>your name from LDAP instead of some body's name whose name matched with your
>first name and last name. This kind issue has happened before too.
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