Re: [MAGNet] Vista and Symantec Client Security

Andre,

   You will have to make sure he is logged on as the administrator. I
would try to uninstall all of the Norton products on the computer,
including the one that came with the computer and then re-install.
Hope this helps.

Norton Removal Tool (if you have problems):
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039?Open&docid=2005092709200113&nsf=sharedtech.nsf&view=docid

Remove Norton page:
http://service1.symantec.com/Support/sharedtech.nsf/docid/2007020923124413?Open&src=symsug_us&docid=2005092709200113&nsf=sharedtech.nsf&view=docid

Another place to find out about removal:
http://www.neowin.net/index.php?act=view&id=37406

The only other way is to hack the registry, but this is not advised
if you have not done it before.

Best,

Roy

At 02:18 PM 4/10/2007, Andre Porter wrote:
>I'm supporting someone who took the plunge and performed an update install
>of Vista Business over Win XP Pro SP2. Unfortunately, the individual didn't
>uninstall SCS first, so now he gets messages saying he doesn't have
>permission to modify the Symantec software. Add/Remove program will not
>remove SCS and he can update to Symantec AntiVirus 10.2 (Vista) because it
>says Symantec Antivirus is already installed. I tried the NoNav (early
>adopters) tool on the C_at_B site, but no luck.
>
>Computer: Macbook 2GH, 2GB running Parallels VM set for Vista (Vista install
>looks OK except for this problem)
>
>Any thoughts? I'm trying to avoid the manual uninstall requiring all the
>manual registry edits.
>
>Sorry for the cross post, but I since a Mac and Parallels was used...
>
>Thanks,
>
>Andre
>
>Andre Porter
>Administrative Specialist
>UC Berkeley Retirement Center
>2 Boalt Hall #7200
>Berkeley, CA 94720
>
>Ph: 510.642.5461
>Fx: 510.643.1460
>E: asporter_at_berkeley.edu
>Web: http://thecenter.berkeley.edu
>----
>Go Bears!
>http://www.calbears.com
>
>
>
>
>
>
>------------------------------------------------------------------------
>The following was automatically added to this message by the list server:
>
>To learn more about MAGNet, including how to subscribe to or unsubscribe
>from its mailing list, please visit the MAGNet Web site:
>
>http://magnet.berkeley.edu/

Roy A. Baril
Director of Technology
U. C. Berkeley Graduate School of Journalism
121 North Gate Hall
Berkeley, CA. 94720
(510) 643-9215

------------------------------------------------------------------------
The following was automatically added to this message by the list server:

To learn more about Micronet, including how to subscribe to
or unsubscribe from its mailing list and how to find out
about upcoming meetings, please visit the Micronet Web site:

http://micronet.berkeley.edu/
Received on Tue Apr 10 2007 - 15:26:27 PDT