Re: Symantec Client Security Quarantines Entire SeaMonkey Inbox!

This is occasionally an issue with Symantec -- sometimes it can identify
an infected email and selectively remove it, other times the entire file
containing the email (usually corresponding to a mailbox) is
quarantined. To get back your inbox:

1) Disable auto-protect in Symantec Anti-virus (I would recommend doing
this offline). You can right-click on the Symantec system try icon to do
this.

2) Open Symantec Anti-virus and retrieve your inbox from quarantine

3) Find the infected email and delete it, taking care not to execute the
payload and making sure to empty all deleted items completely

4) Re-enable your auto-protect

If you're not sure exactly which email is giving you the issue it might
take a few iterations before you get your mailbox totally clean

Allison Henry
System and Network Security
University of California, Berkeley
http://security.berkeley.edu

Phil Robyn wrote:
> This afternoon my entire SeaMonkey (1.0.7) Inbox was quarantined by
> Symantec Client Security because
> (presumably) an incoming e-mail (one of about 40) contained the trojan
> Dowiex!inf. As a result, I cannot
> access *anything* in my Inbox, because the entire Inbox has been
> quarantined. Efforts to clean, repair, etc.,
> have all failed. So does anybody have any ideas how to get my Inbox back?
>
> TIA!
>
> --
> Phil Robyn
>
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Received on Thu Jan 11 2007 - 18:32:21 PST