Re: Remote Desktop conundrum

Hi Steve,

Check your registry settings on the receiving computer
for HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
NT\CurrentVersion\Winlogon\DontDisplayLastUserName. Make sure it's set to 0.

"Remote Assistance Session Cannot
Connect" http://support.microsoft.com/kb/306045/EN-US/

Also, check Windows Firewall for three Remote Assistance sessions:
C:\WINDOWS\SYSTEM32\Sessmgr.exe
C:\WINDOWS\PCHealth\HelpCtr\Binaries\Helpsvc.exe
C:\WINDOWS\PCHealth\HelpCtr\Binaries\Helpctr.exe
Hope this helps. My co-worker got this working - I was the guinea pig.

Anna

At 02:53 PM 7/19/2006, Steven Longenbohn wrote:
>Greetings,
>Got another one for the group to ponder.
>
>We have a new Dell GX620 tower, freshly built with Windows XP, SP2,
>all the patches, SAV 3.10 (no firewall, using Windows firewall with
>exclusion for Remote Desktop activated)
>
>The system will run Remote Desktop and connect to other computers just fine.
>It will not accept a Remote Desktop connection from anyone, anywhere.
>
>Local security policy is: NTLMv2 response only/ refuse LM & NTLM
>PC is in the AD campus domain
>under "my computer" properties, remote tab, remote assistance and
>remote desktop boxes are checked to allow connections.
>Tried this with Windows Firewall both on and off (doesn't work in either case)
>Checked the registry for "remote desktop" but didn't find anything
>that looked obviously wrong
>
>What else do I need to check to enable this user to connect?
>
>TIA
>
>
>
>
>****************************************************************************************
>* Steve "DrSteve" Longenbohn
>* ONE-IST - making a transition to the Windows Team
>* Phone: 510-643-9777
>* 2111 Bancroft Way, Room 409D (Banway Bldg)
>****************************************************************************************
>
>
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**************************
Anna Maurer
Computer Support
Recreational Sports
UC Berkeley
2301 Bancroft Way #4420
Berkeley, CA 94720-4420

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Received on Thu Jul 20 16:57:20 2006