Re: Eudora Problems - Select users, at a loss as to where to find problem

Hi Beth,

At 12:18 -0800 2006-02-27, Beth Muramoto wrote:
>I have users who are using Macs, Panther OSX version 10.3.9 and
>Eudora version 6.2.3 who are having intermittent problems where
>their eudora will hang for a very long time before it downloads
>their mail from our mail server.

   An issue that first I encountered about a year ago sounds similar
enough that it's worth sharing:

> I've recently experienced several instances, under Mac OS X
>10.3.9, where Eudora became completely unresponsive, typically right
>after the Task Progress dialog indicated that new messages were
>being received.
>
> I couldn't type into a new message window or click another mailbox
>window, and if I switched out of Eudora to the Finder, other
>applications were responsive, but I couldn't switch back to Eudora.
>
> In each of these instances, the Activity Monitor indicated that
>Eudora was using between 45% and 75% of CPU.
>
> On a hunch, I disabled Norton AntiVirus 10.0's Auto-Protect.
>Instantly the 'unresponsive' Eudora application responded to a past
>mouse click and came to the foreground.

   If NAV's Auto-Protect feature appears to be the source of this
issue, here is a suggestion for a longer-term workaround which - to
my knowledge - should still provide them with full on-access
protection whenever a mailware-containing file is opened, in email
attachments and otherwise: your users might try adding both the
"Cache Folder" and "Delivery Folder" within their Eudora Folder to
the list of SafeZones in NAV's Auto-Protect preferences.

Aron Roberts
Workstation Software Support Group

P.S. I'd be especially curious to know if this problem is occurring
only on dual-processor Macs ... in at least one other context, NAV
Auto-Protect has been reported to have had issues when running in
that environment: <http://www.macintouch.com/biblio.html#oct24>,
which may or may not have some commonality with the issue described
above.

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Received on Mon Feb 27 12:41:04 2006