Re: [MAGNet] Eudora Problems - Select users, at a loss as to where to find problem

Beth,

I have seen this on a few of many Macs with similar configurations.
It does not seem to apply to all Mac and Eudora users. It also seems
to only happen at first login of the day or wake from sleep after
days of rest.

I think it is a caused by Norton anti-virus scanning the inBox (or
other mailboxes) as it opens it. Try turning off Norton anti-virus
and see if it stops. He has for me on several computers.

David

At 12:18 PM -0800 2/27/06, Beth Muramoto wrote:
>Thanks in advance to anyone who can shed light on this problem. I
>am completely and utterly stumped. Even submitting this question to
>Eudora forms hasn't yielded a solution.
>
>Background and details:
>
>I have users who are using Macs, Panther OSX version 10.3.9 and
>Eudora version 6.2.3 who are having intermittent problems where
>their eudora will hang for a very long time before it downloads
>their mail from our mail server. It's not the CalMail or our network
>because no one else is having this problem. It is only a select few
>users who seem to be having the problem. Some of them are even
>having 550 relay errors for outgoing email to yahoo etc. despite
>making sure their security settings are correct etc. They don't
>have this problem when they go to the web site, calmail.berkeley.edu
>so it seems to be localized to their computers. A couple have
>switched over to Mail and the problem hasn't replicated itself so it
>seems to be localized to Eudora on their computers. They aren't
>experiencing any other application or OS issues (crashing, kernel
>panics etc.) so I don't suspect the OS, but I could be in denial
>about that (:)).
>
>What we've tried:
>
>We have tried everything such as trashing and recreating their
>eudora settings files, the plists files in their
>users>library>preferences folder and they seem to help for a few
>weeks, but the exact same problem occurs. We've done this over and
>over again as well as reinstall the application Eudora several times.
>
>Our next step is to create another account to see if the problem
>replicates in a "clean" account, but our worry is at least one
>person who does Payroll here isn't willing to be "disconnected" to
>be experimented on or to have us transfer everything into another
>account to solve the problem and we don't have a spare computer to
>give him to keep his productivity going.
>
>What I hope to find are suggestions to where to look (e.g.,
>potential files that I might try to delete etc. like could there be
>something else other than the settings file in their Eudora Folder?)
>if the problem turns out to be user account specific.
>
>Any suggestions are welcome. I'm at a loss as to what else to try
>other than the drastic, which for now, isn't being "welcomed" with
>open arms. Hoping to avoid doing this to 4 different computers as
>well, but understand and fully accept that it might have to come to
>that.
>
>Thanks! All help is appreciated...sigh...
>
>Beth
>
>
>
>
>--
>***************************************************
>Beth Muramoto
>Computer Resource Specialist
>Graduate School of Education
>University of California, Berkeley
>1650 Tolman Hall
>Berkeley, CA 94720
>Email: mailto:bmuramot@berkeley.edu
>Phone: (510) 643-0203
>Fax: (510) 643-6239
>
>The Formula for Success: Underpromise, overdeliver
>
> - Tom Peters
>
>***************************************************

-- 
David Austin
MCB Computer Support
mcbhelp@ls.berkeley.edu
643-5294
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