Re: Helpdesk/work tracking software

At 12:07 -0800 2006-02-14, Jason Mickela wrote:
>I want implement a help desk in my department to track work request
>from various sources. It's also come up that this same software
>track charge backs.

   In addition to Jon Loran's and Jon Forrest's responses and those
which are yet to come from other Micronet members, one other place to
browse or search for first-hand feedback regarding the use of help
desk and work (or issue) tracking software are the archives of the
SIGUCCS mailing list:

    https://listserv.umd.edu/archives/siguccs.html
    (access requires free, one-time registration)

   SIGUCCS is the Association for Computing Machinery (ACM)'s special
interest group for IT professionals at colleges and universities, and
according to the description of their mailing list
<http://www.siguccs.org/lists.htm#openlist>, it has recently hosted
discussions of topics including:

>... security measures for resetting passwords, virus protection,
>imaging software, helpdesk software, software licenses, spam
>counter-measures, central back-up solutions, room access control,
>funding models, and training faculty.

Aron Roberts
Workstation Software Support Group

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Received on Tue Feb 14 14:09:51 2006