Re: Eudora crashes upon opening

Hi Bill,

We do have a support contract with QUALCOMM for Eudora. You can email
Connecting@Berkeley consult at connecting@berkeley.edu or call them
at 642-8899. The consultants can then escalate the problem to
Eudora's support team.

Regards,
Anthony Roybal
Workstation Software Support Group

On Nov 17, 2005, at 10:04 AM, International & Area Studies Computer
Support wrote:

> Do we have a contact at Eudora that we can talk to about a
> recurring problem users are having with Eudora?
> The problem is that eudora crashes upon opening.
> Version 6.X
> Windows operating system
> Eudora data is kept in separate folders on a file server.
> In one case, the following error occurs when Eudora is opened:
> "Instruction at 0x004cb2k reference memory at 0x00000020 The memory
> could not read"
>
> Eudora closes down. I used to think that I had to rebuild the in
> and out mbx and toc files, and maybe delete the contents of the
> Spools folder.
>
> Another error I get reads as follows:
> "Mailbox Out has been changed since its table of contents was
> created. You should let Eudora rebuild the table of contents..."
>
> However, only an administrative account can open Eudora so that
> the toc file can rebuild.
>
> So, ultimately its a rights issue. In each case the users have
> full rights to their data files.
> Power user rights are not enough.
>
> If anybody out there has the solution to this, great. Otherwise, I
> would like to talk to someone at Qualcomm.
> Switching email programs is an option. I know a lot of people have
> started using Thunderbird, but I have seen two cases where the
> users lost everything when the program became corrupted. Outlook
> doesn't seem to be the security hazard it once was, but
> nonetheless, people have years put into Eudora use and are
> comfortable with it for the most part.
>
> Thanks
> Bill Gross
>
>
> ----------------------------------------------------------------------
> Computing Support Services iascss@uclink.berkeley.edu
> International and Area Studies voice: (510) 642-2522
> University of California, Berkeley fax: (510) 642-9466
> http://www.ias.berkeley.edu
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Received on Thu Nov 17 11:40:28 2005