Expect 'name and password' errors on CalMail/UCLink starting today

   CalMail (aka UCLink) will be requiring secure (SSL/TLS-encrypted)
connections starting today, Tuesday, March 1. Authentication (SMTP
AUTH) when sending mail to non-CalMail addresses will also be
required.

   Users who have not yet updated their settings in email programs
such as Eudora or Outlook to reflect these changes, will suddenly
find themselves unable to either receive or send email via CalMail.
(Some home users may be able to send email via their ISP's SMTP
servers.)

   Four salient points to help you in supporting your users:

   1) The error messages that many users will see **will look very
      much like bad username and password errors**.

      Their email programs will display error messages like
      "incorrect password or account name" or "The server has rejected
      your login."

      Another frequently encountered type of error message will
      inaccurately state that the **server is unavailable**,
      or simply report that the connection failed.

      Some random samples of typical error messages appear below,
      so that you can get a flavor of what these will look like.

   2) You can direct any users who have not yet updated their settings,
      and thus are experiencing these problems, to the CalMail
      Knowledge Base.

      The canonical starting page, with links to instructions for
      changing settings in many email programs, is:

      http://kb.berkeley.edu/kb400

   3) Users who are experiencing problems, and desperately need to
      check their email RIGHT NOW, can do so via the Web at:

      http://calmail.berkeley.edu
      or
      https://bearmail.berkeley.edu

   4) CalMail Consulting and other central consulting services are
      likely to be *heavily* impacted. Users should probably not
      expect prompt replies. It is possible that responses from
      some consulting services may even take several days.

      During this time ...

      Information on resolving some specific problems will be added
      to the CalMail Knowledge Base this week, and you can lookup
      issues and/or refer users there:

      http://kb.berkeley.edu

      If you encounter issues that are affecting multiple users,
      please also post these to a general computing support
      mailing list, such as (particularly) the Micronet list,
      <http://micronet.berkeley.edu>.

Aron Roberts
Workstation Software Support Group

My opinions, not necessarily representing those of the CalMail Service Team ...

======================
Windows email programs
======================

Eudora for Windows
------------------
[Error on attempting to receive mail without enabling secure connections]
[for IMAP]
The IMAP command has failed.
The server replied with: "incorrect password or account name".

Outlook 2003 for Windows
-------------------------

[Error on attempting to receive mail without enabling secure connections]
[for IMAP]
Outlook Send/Receive Progress
Task 'Checking for new mail in subscribed folders on calmail.berkeley.edu
reported error (0x800CCC0E): 'Outlook is unable to download folder (null)
from the IMAP e-mail server for account calmail.berkeley.edu. Error:
Unable to connect to the server. If you continue to receive this message,
contact your service administrator or Internet service provider (ISP).'
[and]
Task 'calmail.berkeley.edu; Folder:Inbox Check for new mail.'
reported error (0x800CCC0E): 'Outlook is unable to download folder Inbox
from the IMAP e-mail server for account calmail.berkeley.edu. Error:
Unable to connect to the server. If you continue to receive this message,
contact your service administrator or Internet service provider (ISP).'

[Error on attempting to send mail without enabling secure connections]
Task 'calmail.berkeley.edu - Sending' reported error (0x800CCC92):
'Your e-mail server rejected your login. Verify your user name
and password in your account properties. Under Tools, click E-mail
accounts.'

Outlook Express for Windows
---------------------------
[Error on attempting to receive mail without enabling secure connections]
The server has rejected your login. Please verify that your
user name and password are correct.

[Error on attempting to send mail without enabling secure connections]
Some errors occurred while processing the requested tasks.
Please review the list of errors below for more details.
[Below this message, the user may see errors of the type:
Task Status
"Send n message(s) using calmail..." "Failed"]

========================
Macintosh email programs
========================

Eudora for Mac OS 9
-------------------
[Error on attempting to receive mail without enabling secure connections]
[IMAP]
Error while fetching message for <<Dominant [or other personality]>>
Could not fetch message. 5; Incorrect password specified.
[POP]
Error while checking mail for <<Dominant [or other personality]>>
I said: PASS
And then the POP server said: -ERR incorrect password or account name.

[Error on attempting to send mail without enabling secure connections]
[No error message appears; the message simply remains queued in the
Out mailbox.]

=============================
Cross-platform email programs
=============================

Thunderbird
-----------
[Error on attempting to receive mail without enabling secure connections]
Login to server calmail-test.berkeley.edu failed

[Error on attempting to send mail without enabling secure connections]
Sending of message failed.
The message could not be sent because connecting to SMTP server
calmail.berkeley.edu failed. The server may be unavailable or
is refusing SMTP connections ...

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Received on Tue Mar 1 10:28:12 2005