Re: Eudora SSL settings inquiry

In the message "[Micronet] Eudora SSL settings inquiry", dated
2005-02-18, Steven Longenbohn wrote:

>When we send a test message [from Eudora 6.2.1 for Windows over an
>encrypted connection to CalMail] we get a pop-up error saying that
>"an encrypted e-mail has been detected" [which prevented sending the
>message.]

   As Karl Grose wrote in another context:

>The custom [Symantec Client Security] desktop client installer
>provided on the [campus software] download page
>[http://software.berkeley.edu] disables the default installation of
>the POP3 and SMTP scanners [in Symantec AntiVirus], so [this error]
>should not happen for general users.

   Since Symantec AntiVirus's Internet Email Auto-Protect scanner
appears to be active in your situation, however, you'll need to turn
it off, which is consistent with the somewhat generic advice you
received from CalMail Consulting:

>I sent screen shots of the errors to consult@berkeley and they said:
>
>>I have looked at the screen shots you sent us. The problem is most likely
>>caused by the fact that your Symantec AntiVirus email scanning feature is
>>not compatible with using SSL protocol. You need to disable
>>"Internet/Email Auto-Protect" in Symantec AntiVirus configuration
>>settings.

   Here's an Indiana University Knowledge Base article which claims to
describe how to do this:

   http://kb.indiana.edu/data/apat.html?cust=768503.63012.30

- From the Start menu, select Symantec Client Security, and then
Symantec AntiVirus.

[In campus installations of SCS, this might be Start > All Programs >
Symantec Client Security > Symantec AntiVirus]

- Click Configure, and then Internet Email Auto-Protect.

- Uncheck Enable Internet Email Auto-Protect.

   *If those instructions work for you, I'll suggest to the CalMail
folks that they add a similar article to that email system's
Knowledge Base.

Aron Roberts
Workstation Software Support Group

P.S. This issue may also affect campus users of the retail product,
Norton AntiVirus for Windows, as well as users of Symantec AntiVirus,
which is a component of the campus site-licensed Symantec Client
Security (SCS).

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Received on Fri Feb 18 15:04:14 2005