(no subject)

Beginning in Spring 2005, the UC Berkeley Schedule of Classes will no
longer be printed. Therefore, students, faculty and staff will be entirely
dependent on the Online Schedule of Classes (http://schedule.berkeley.edu),
or a pfd version of the schedule. This website has been functional and
stable for a number of years. Except for the actual schedule data, the
site has not changed in a long time. However our webmaster is getting a few
problem reports from students who are not able to use the SEARCH function,
which is the starting point for all usage of the schedule.

The most common complaint is getting either
        "The Page Cannot be Found. The page you are looking for might have been
removed, had its name changed...", or
        "The Page Cannot be Displayed. The page you are looking for is currently
unavailable..."

Some users report that they had been able to use the search form from the
same machine previously, but are now getting the error
repeatedly. Unfortunately, we are unable to recreate the problem on our
own various PC/Mac IE/Netscape configurations.

When the SEARCH button is clicked (on
http://schedule.berkeley.edu/srchfall.html, for example), the <FORM is
posting to ACTION="http://sis450.berkeley.edu:4200/OSOC/osoc", passing the
search parameters. In a few cases we have been able to determine that the
problem was due to the user's firewall, but often there is no firewall on
the client.

Since this is a new problem on a site that has not really changed, we
suspect that the problem is related to the increased security being applied
on the users' end, in browsers, firewalls, etc. We could use some advice
from this group in troubleshooting this problem, as it will become critical
if it continues after the paper goes away.

Are there particular browser settings that would explain these two types of
error? Are there standard instructions we could provide users to help them
troubleshoot?

Thanks.

Cathy Taruskin
Office of the Registrar

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Received on Fri Aug 6 13:28:09 2004