P/A I position available in IST-CNS

   Forwarding the following announcement of an open P/A I position in
IST-Communication & Network Services at the request of Medelene
Kachhi, senior recruiter in the campus's Office of Human Resources.

   If you're interested in applying for this position - or know
someone who may be - you or they can apply online at
<http://jobs.berkeley.edu> with job code 1275.

Aron Roberts
Workstation Software Support Group

--
Communication & Network Services (CNS)
Programmer/Analyst I - Job Req #1275
Programmer/Analyst I
The University of California, Berkeley, is the preeminent public 
university in the country. We're also one of the leading employers in 
the San Francisco Bay Area. Communication and Network Services (CNS) 
is a department within Information Systems and Technology (IST).  CNS 
supports approximately 45,000 data network connections, 25,000 
telephone lines, and the emergency communications system for the 
Berkeley campus.  The services supported by CNS include planning, 
developing, installing, upgrading, and trouble-shooting the physical 
infrastructure, hardware, software, customer equipment.  CNS services 
are essential in meeting campus instructional, research, and 
administrative goals.  The service that CNS provides is used by all 
units on campus.
Planning Analysis and Outreach (PAO) provides services for the CNS 
director and staff.  PAO often works in teams with staff from other 
CNS and IST units, and services typically fall into the following 
categories:
*Analysis of various sorts: financial, customer information, usage data, etc.
*Support of long-range planning activities
*Project management of some projects that cross CNS unit bounds
*Campus outreach and information gathering
Responsibilities:
*Identify and resolve inaccuracies in Network Inventory Database; 
spearhead the efforts to correct inaccuracies and establish processes 
that ensure consistency of the database. Errors are identified 
through a number of methods including auditing of the database, 
exception and billing reports, trouble tickets submitted by other CNS 
staff members, and database cleanup requests from campus departments 
outside of CNS.  Cleanup may require research and analysis by the 
position directly, or the coordination of other staff member's 
efforts.
*Analyze the data to identify obsolete records that can be cleared 
from the database and determine the necessity of creating processes 
to archive or purge records; provide and confirm information 
regarding voice and data node records in the database for the 
recharge process.
*Collaborate with application program team to clean and prepare data 
for data conversion in system implementation projects.
*Evaluate the processes and tools by which information enters the 
database, as well as identify problems within processes, develop 
recommendations, and assist in implementing a solution in a timely 
manner. Programs and tools such as Visio and flowcharting are used to 
illustrate processes.
*Provide input into the design of database tools that will allow for 
more efficient data entry and correction including cooperating with 
department programmers to develop web pages and scripts that will 
expedite entries and changes in databases.
*In addition to the aforementioned technical skills, representing CNS 
to campus customers requires that the data analyst possess excellent 
communication skills. Must be able to effectively communicate with a 
wide range of managers, analysts, programmers and system users with 
varied degrees of technical knowledge and expertise both within the 
CNS department and campus.
Requirements & Qualifications:
Intermediate level experience with Excel, Word, and HTML/Web 
programming and interface.  Basic level programming experience in 
script writing or another form of current industry standard language 
is necessary.  Knowledge and interest in network technology, as well 
as professional-level written and verbal communication skills are a 
must.  Requires demonstrated experience communicating technical 
information to non-experienced or non-technical personnel.  Must be 
detail-oriented and highly-organized.  Proven customer service 
experience including process evaluation, problem solving and the 
ability to work independently and follow through on assignments are 
very important.
Desired Qualifications:
Knowledge and/or experience with Remedy, Progress, and 4gl tools: 
Report Builder, WebSpeed, UNIX and SQL.
Salary range for this position is $37,300 - $67,100 annually.
We offer a diverse working environment, competitive salaries, and 
comprehensive benefits. Apply online at: http://jobs.berkeley.edu 
indicating the job code 1275.
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