From: Al Stangenberger (forags_at_nature.berkeley.edu)
Date: Thu Jul 24 2003 - 11:48:11 PDT
Graham -
Well said! (and I'm surprised that it has taken this long for somebody to
articulate this problem..)
There is nothing worse than being called on to support a program which one
does not use, and is not trained to support. All we can do in such cases is
to go back to first principles (what makes a computer sick/unhappy physically,
and what typically makes Windows applications unhappy..). That is not a
very effective or efficient way to deliver computer support.
-Al Stangenberger
PA III (Retired)
ESPM
At 10:11 AM 7/24/03 -0700, Graham A. Patterson wrote:
>A lot of this discussion would have been avoided if,
>as admins and support people, we knew the limitations and could prepare
>our people. Communicating to users is one thing, but do not skip the
>people in the middle who have to install and maintain the tools you need
>for these things to work. Please.
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