Re: Symantec customer support

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From: Aron Roberts (aron_at_socrates.berkeley.edu)
Date: Thu Jul 10 2003 - 10:51:42 PDT


Hi John,

In the message "[Micronet] Symantec customer support", dated
2003-07-10, John Ives wrote:

>Does anyone know who our symantec technical support contact is?
>
>I recently discovered and submitted a new backdoor to them, but
>because of their method required to submit it, it was impossible to
>send them the whole picture (eg, some of the extra files placed on
>the machine by the attacker). I would like to give them the rest of
>the files as well but don't have a point of contact.

   If the information you're providing is pertinent to Symantec's
anti-virus products, please see the following e-mail message for our
campus contacts:

   http://ls.berkeley.edu/mail/micronet/2003/0145.html

Aron Roberts
Workstation Software Support Group

P.S. Thanks for providing this information to Symantec!

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