From: Michael Sinatra (michael_at_rancid.berkeley.edu)
Date: Thu Dec 12 2002 - 13:19:50 PST
On Wed, 11 Dec 2002, April Roy wrote:
> I'd like to make a correction on the Dell Projector unvailing. For
> years Dell has had a host of third party peripherals available
> through their Software and Addons section of the online catalog
> (accessible through our Premier Access program, and orderable at
> TSW), with overall warranties carried through the manufacturers.
> Dell did not commence manufacturing and marketing it's own projectors
> until around the middle of this year, 2002. We have sold several on
> campus to very satisfied customers. Dell's customer service on Dell
> branded products is normally quite excellent.
Thanks, April. My mom made a similar clarification in subsequent
communication. However, I don't believe that justifies the customer
service she received (regardless of what the norm is for UCB folks on
Dell-branded products).
The UCB Dell rep has agreed to look into this, so we'll see what happens.
michael
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