From: Aron Roberts (aron@socrates.berkeley.edu)
Date: Thu Aug 08 2002 - 10:52:49 PDT
At 20:29 -0700 2002-08-02, Teresa R. Moore wrote:
> Penny Bertrang in the Library suggested that I get in touch with
>you over the problem that I've been having with MS Word on my Dell
>Dimension 4100 ... with Windows ME and Word 97. ... I found it
>impossible to open any of my files--old or new--in Word. What
>happens is that the Office 2000 logo pops up and then everything
>freezes. ...
For the record, Terry Moore wrote me privately to note that one of
her (presumably Micronet) correspondents "had an easy suggestion
(renaming the Normal.dot template) that worked right away." Kudos
and thanks to those who offered assistance to Terry!
For future reference, the following appears to be a useful guide
for troubleshooting Microsoft Word for Windows problems:
Linda F. Johnson
"Troubleshooting Microsoft Word"
(Reprinted with permission from "Neat Net Tricks PLUS",
issue #12, 11/09/2001)
http://www.personal-computer-tutor.com/NNTWord.htm
An excerpt:
>Basically, there are five things you need to understand in order to
>troubleshoot and fix most of your Word problems.
>1. Word stores most of its format settings in a global template
>called normal.dot.
>2. Word has a Startup folder, which holds add-ins that start
>automatically when Word is launched.
>3. Toolbars and macro settings are recorded in a Registry key called "Data".
>4. Proofing Tools, like the spell checker and grammar checker, are
>stored in a Registry key called "Proofing Tools".
>5. Within a document, paragraph formatting is stored in the
>paragraph marker at the end of that paragraph.
...
>If Word is not launching for you at all or is crashing or freezing
>as soon as it comes on the screen, odds are your global template has
>become corrupt or something is loading automatically in your Word
>Startup folder that is misconfigured or corrupt. ...
FYI.
Aron Roberts
Workstation Software Support Group
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