From: Eileen Pinto (epinto@library.berkeley.edu)
Date: Fri Dec 14 2001 - 10:38:26 PST
Has anyone had any further update/information from ATTBI on this issue?
From my own experience (not being able to connect to campus hosts running
TCP_WRAPPERS), polling other ATTBI users who ARE able to connect, and
having the ongoing problem of losing
connectivity to other campus servers periodically and sometimes being able
to regain a connection
by releasing and renewing the IP addresses, but often not being able to do
so, it seems that these problems really are ATTBI hub-specific and are due
to DHCP server capacity issues in allocating IP addresses for that
hub. For instance, folks on the (former?) Pinole hub can connect and can
maintain their connections (obtain/renew an ip when it expires) just fine;
those on the Pleasanton and other very crowded (SF? Berkeley? not sure
where these map) hubs have had the ip renewal problem, plus now the problem
that ATTBI caused starting Tuesday 12/11 when they tried to "fix" this
bottleneck.
Just my take on it.
Sending email regarding the problem has only resulted in a canned response
from the Online Customer Support Center which had absolutely nothing to do
with the actual problem itself, so for campus connectivity from home, it's
been back to Earthlink for now.
At 03:46 PM 12/12/01 -0800, you wrote:
>Melinda G? You mean Melinda Gates now works for ATT?
>
>Thanks for getting through, it has been very hard. Many of the contact
>addresses aren't working or their mail servers are refusing connections!
>
>On Wed, 12 Dec 2001 rapmail@socrates.berkeley.edu wrote:
>
> > >Sometime yesterday, AT&T pretty seriously screwed up their DNS for
> > >ATTBI.COM. Specifically, the reverse and forward hostname to address
> > >mappings don't match.
> >
> > I finally got through to second-level at ATTBI. Here's their response.
> >
> > T-Melinda G says: I will escalate this know issue
> > T-Melinda G says: On behalf of AT&T, I apologize for any inconvenience
> > T-Melinda G says: We have not been given an estimated time when the
> > problem will be fully resolved, however engineers are trying
> > to resolve this issue as fast as possible. We appreciate your
> > patience and we apologize
> >
> > ..Richard Peters
> > CCS/ACS
> >
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