From: Kurt True (kurtt@uclink4.berkeley.edu)
Date: Mon Dec 10 2001 - 08:39:56 PST
I was still offline at home on Saturday morning, so I decided to call the
AT&T customer support line.
After about two and a half hours on hold, I finally got to speak to a
tech. I went over the now familiar tale of my fruitless running of the
configurator and repeated adjustments of my network settings. She ran a
test and said something to the effect of "You're in California,
right? Well, we don't really have all our customers in California on the
new network yet. Sometime next week, you should be back online."
Just thought this information might be useful to anyone contemplating a
call to the AT&T helpdesk.
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