From: Sian I. Shumway (sian@socrates.berkeley.edu)
Date: Fri Jul 27 2001 - 10:49:36 PDT
If you are shopping for DSL, I would definately not recommend
Earthlink. We have it and have not been very satisfied. Instead of ADSL
or IDSL, it's actually PPPOE, which has proved to not be very reliable,
e.g., have to reinitiate the connection (just like dialing up).
We had Telocity where we lived before, not very good for customer support,
but good DSL service.
Sian
On Thu, 26 Jul 2001, Monica Mack wrote:
> Ian,
>
> Not sure why you shudder at the thought of Earthlink. I had Earthlink for
> years and had great service from them. I would definitely recommend
> Earthlink to anyone looking for an ISP.
>
> Monica
>
>
> At 07:05 PM 7/26/2001 -0700, Ian Crew wrote:
> >Hi all:
> >
> >Now that LanMinds has apparently decided to pack up shop (see attached
> >note), anyone know of a good local ISP to go with instead of Earthlink
> ><shudder>? Ideally, they'd also have POPs in Marin County.
> >
> >Thanks!
> >
> >Ian
> >
> >--------------------------------------------------------------
> >
> >From: "IC&C/LanMinds Announcements" <reply@iccx.net>
> >Sent: Thursday, July 26, 2001 5:17 PM
> >Subject: Important Message to IC&C/LanMinds Dial-Up Customers
> >
> >
> >> Dear IC&C/LanMinds Customer,
> >>
> >> Internet Commerce & Communications (IC&C) is comprised of many companies
> >> including the one that provides your Internet dial-up and E-mail
> >> services. IC&C's experience as a dial-up Internet service provider has
> >> been exciting, thanks mainly to the efforts of our customers in building
> >an
> >> online community. The Internet has experienced rapid growth during that
> >> time and we have seen many changes in the Internet business including the
> >> introduction of high-speed access. At this time IC&C has decided to
> >> concentrate our resources on further development of our business to
> >> business services rather than dial-up Internet access. We will continue to
> >> offer integrated communications solutions, web solutions, networked
> >> solutions and dedicated access inclusive of DSL.
> >>
> >> Because of our commitment to your complete satisfaction, we have worked
> >> hard to ensure you will not experience any difficulties because of this
> >> decision. We have negotiated a special arrangement with EarthLink to
> >> transition your service to their system with no downtime for your dial-up
> >> or E-mail accounts.
> >>
> >> Here are the reasons we have selected EarthLink as our preferred partner
> >on
> >> this transfer:
> >>
> >> * EarthLink offers terrific services at competitive prices.
> >> * You will be able to retain your current E-mail addresses that are
> >> associated with your dial-up account.
> >> * Customer support is provided 24/7 via a toll-free number.
> >> * EarthLink is a national provider with over 7,500 local access points
> >> (POPs) across the county. This will enable customers to access their
> >> accounts as they travel across the country.
> >> * EarthLink will provide you with a full set-up kit, including EarthLink's
> >> proprietary software and Internet Explorer, at no cost to you.
> >> * EarthLink's service wins the lion's share of industry awards each year.
> >> Recently CNET, Inter@ctive Week, MacHome Journal, Mobile Computing, PC
> >> World, and Smart Computing have all rated EarthLink's services the best
> >> available.
> >>
> >> Unless you notify us otherwise by July 27, 2001, EarthLink will
> >> automatically set up an EarthLink account that most closely resembles your
> >> current service, using your current billing information. The transfer of
> >> your account will take place shortly after the above date, and you will
> >> receive EarthLink's award winning software and a welcome letter (with your
> >> username and password if there is a change). EarthLink and MindSpring have
> >> recently merged and you may expect some of the materials to use the
> >> MindSpring name.
> >>
> >> Any remaining funds for prepaid IC&C access will be refunded to you within
> >> 30 days after the transfer is complete.
> >>
> >> Important - Please do not contact EarthLink at this time, as they will
> >have
> >> no information about your personal account until after August 15, 2001.
> >>
> >> NOTE: In order to retain your current E-mail addresses, you must transfer
> >> your service to EarthLink. IC&C will not be able to service E-mail
> >> accounts associated with dial-up accounts after August 15, 2001.
> >>
> >> EarthLink Service Plans:
> >>
> >> The Works - $26.95/mo, 5 mailboxes, Unlimited access, 10MB personal web
> >> space, 450MB bandwidth, Extra Web Space $4.95/per 5MB, Extra mailboxes
> >$5.00/ea
> >>
> >> Unlimited - $19.95/mo, 3 mailboxes, Unlimited access, 5MB personal web
> >> space, 225MB bandwidth, Extra Web Space $4.95/per 5MB, Extra mailboxes
> >$5.00/ea
> >>
> >> Standard - $14.95/mo, 1 mailbox, 20 hours/mo (extra hours $1/hr), 5MB
> >> personal web space, 225MB bandwidth, Extra Web Space $4.95/per 5MB, Extra
> >> mailboxes $5.00/ea
> >>
> >> Light - $6.95/mo, 1 mailbox, 5 hours/mo (extra hours $2/hr), 5MB personal
> >> web space, 225MB bandwidth, Extra Web Space $4.95/per 5MB, Extra mailboxes
> >> $5.00/ea
> >>
> >> All plans allow International Roaming Access at 10¢ per minute.
> >>
> >> We recommend you review our FAQs (frequently asked questions) for more
> >> information regarding this transition. Just check our homepage or go to:
> >>
> >> http://www.iccx.net/support/faqs/earthlink/
> >>
> >> If you have further questions, please email reply@iccx.net or you may call
> >> 800-411-6066. Please understand that we may be handling a high volume of
> >> inquiries and our response time may be a bit slower than normal.
> >>
> >> We will respond to all transition inquiries.
> >>
> >> * For technical or other assistance after you receive your account
> >> materials from EarthLink call 1-800-719-4660, 24 hours-a-day, seven days a
> >> week. Option 1 for Technical Support, Option 2 for Customer
> >> Service. Please do not access Option 3 for Sales as arrangements have
> >been
> >> made to set up your account.
> >>
> >> * Complimentary accounts will need to select an EarthLink monthly access
> >> plan. We will no longer be able to offer any complimentary accounts.
> >>
> >> * E-mail only accounts will be converted to the Earthlink Light Service
> >> Plan yielding continuity of service and the added benefit of occasional
> >> Internet access.
> >>
> >> We think you deserve the best, and we appreciate your support. We regret
> >> that we will no longer be able to service your account, but are proud that
> >> we are able to offer you an opportunity to work with the fine people at
> >> EarthLink, who are committed to your complete satisfaction.
> >>
> >> Best Regards,
> >>
> >> IC&C/LanMinds Team
> >--
> >
> >_____________________________________________________________________________
> >| "Dance to it, Sing to it, Love, Cry, Remember | Ian
> >Crew |
> >| when, Imagine if, Wonder Why" -Anonymous |
> >icrew@socrates.Berkeley.EDU |
> >|_______________________________________________|_____________________________|
> >
> >------------------------------------------------------------------------
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> >
>
>
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This archive was generated by hypermail 2b29 : Fri Jul 27 2001 - 10:54:50 PDT