From: Ian Crew (icrew@socrates.berkeley.edu)
Date: Fri Jul 27 2001 - 00:44:55 PDT
The major reason I shudder is because Earthlink is a big, impersonal
company that (by the simple fact of its size) cannot offer an
equivalent level of service to a good local ISP. With LanMinds,
whenever I send them a complaint about a spammer, I get a very
prompt, helpful reply, and that spammer is blocked from then on. The
same level of service manifests itself in their technical
support--whenever I've written I've gotten prompt, courteous, and
spot-on answers to my questions. Somehow I doubt I'll get that from
Earthlink.
Regardless, it may all be a moot point--I got the following when I
wrote to LanMinds to ask them about it:
>IC&C is short for Internet Commerce and Communications. They used to be
>knows as RMI.net, and they bought LanMinds/lmi.net last September. They
>made the decision to sell of the dial-up side of their business, so that
>is why this note was sent out. For what it's worth, we do not support this
>plan, and hope that customers will stay with us. We do not expect to
>terminate our dial-up service in the near future.
>
>LanMinds Internet Technical Support Department
>support@lmi.net 510-843-6389
Anyway, thanks for your help!
Ian
At 9:16 PM -0700 7/26/01, Monica Mack wrote:
>Ian,
>
>Not sure why you shudder at the thought of Earthlink. I had
>Earthlink for years and had great service from them. I would
>definitely recommend Earthlink to anyone looking for an ISP.
>
>Monica
>
>
>At 07:05 PM 7/26/2001 -0700, Ian Crew wrote:
>>Hi all:
>>
>>Now that LanMinds has apparently decided to pack up shop (see
>>attached note), anyone know of a good local ISP to go with instead
>>of Earthlink <shudder>? Ideally, they'd also have POPs in Marin
>>County.
>>
>>Thanks!
>>
>>Ian
>>
>>--------------------------------------------------------------
>>
>>From: "IC&C/LanMinds Announcements" <reply@iccx.net>
>>Sent: Thursday, July 26, 2001 5:17 PM
>>Subject: Important Message to IC&C/LanMinds Dial-Up Customers
>>
>>> Dear IC&C/LanMinds Customer,
>>>
>>> Internet Commerce & Communications (IC&C) is comprised of many companies
>>> including the one that provides your Internet dial-up and E-mail
>>> services. IC&C's experience as a dial-up Internet service provider has
>>> been exciting, thanks mainly to the efforts of our customers in building
>>an
>>> online community. The Internet has experienced rapid growth during that
>>> time and we have seen many changes in the Internet business including the
>>> introduction of high-speed access. At this time IC&C has decided to
>>> concentrate our resources on further development of our business to
>>> business services rather than dial-up Internet access. We will continue to
>>> offer integrated communications solutions, web solutions, networked
>>> solutions and dedicated access inclusive of DSL.
>>>
>>> Because of our commitment to your complete satisfaction, we have worked
>>> hard to ensure you will not experience any difficulties because of this
>>> decision. We have negotiated a special arrangement with EarthLink to
>>> transition your service to their system with no downtime for your dial-up
>>> or E-mail accounts.
>>>
>>> Here are the reasons we have selected EarthLink as our preferred partner
>>on
>>> this transfer:
>>>
>>> * EarthLink offers terrific services at competitive prices.
>>> * You will be able to retain your current E-mail addresses that are
>>> associated with your dial-up account.
>>> * Customer support is provided 24/7 via a toll-free number.
>>> * EarthLink is a national provider with over 7,500 local access points
>>> (POPs) across the county. This will enable customers to access their
>>> accounts as they travel across the country.
>>> * EarthLink will provide you with a full set-up kit, including EarthLink's
>>> proprietary software and Internet Explorer, at no cost to you.
>>> * EarthLink's service wins the lion's share of industry awards each year.
>>> Recently CNET, Inter@ctive Week, MacHome Journal, Mobile Computing, PC
>>> World, and Smart Computing have all rated EarthLink's services the best
>>> available.
>>>
>>> Unless you notify us otherwise by July 27, 2001, EarthLink will
>>> automatically set up an EarthLink account that most closely resembles your
>>> current service, using your current billing information. The transfer of
>>> your account will take place shortly after the above date, and you will
>>> receive EarthLink's award winning software and a welcome letter (with your
>>> username and password if there is a change). EarthLink and MindSpring have
>>> recently merged and you may expect some of the materials to use the
>>> MindSpring name.
>>>
>>> Any remaining funds for prepaid IC&C access will be refunded to you within
>>> 30 days after the transfer is complete.
>>>
>>> Important - Please do not contact EarthLink at this time, as they will
>>have
>>> no information about your personal account until after August 15, 2001.
>>>
>>> NOTE: In order to retain your current E-mail addresses, you must transfer
>>> your service to EarthLink. IC&C will not be able to service E-mail
>>> accounts associated with dial-up accounts after August 15, 2001.
>>>
>>> EarthLink Service Plans:
>>>
>>> The Works - $26.95/mo, 5 mailboxes, Unlimited access, 10MB personal web
>>> space, 450MB bandwidth, Extra Web Space $4.95/per 5MB, Extra mailboxes
>>$5.00/ea
>>>
>>> Unlimited - $19.95/mo, 3 mailboxes, Unlimited access, 5MB personal web
>>> space, 225MB bandwidth, Extra Web Space $4.95/per 5MB, Extra mailboxes
>>$5.00/ea
>>>
>>> Standard - $14.95/mo, 1 mailbox, 20 hours/mo (extra hours $1/hr), 5MB
>>> personal web space, 225MB bandwidth, Extra Web Space $4.95/per 5MB, Extra
>>> mailboxes $5.00/ea
>>>
>>> Light - $6.95/mo, 1 mailbox, 5 hours/mo (extra hours $2/hr), 5MB personal
>>> web space, 225MB bandwidth, Extra Web Space $4.95/per 5MB, Extra mailboxes
>>> $5.00/ea
>>>
>>> All plans allow International Roaming Access at 10¢ per minute.
>>>
>>> We recommend you review our FAQs (frequently asked questions) for more
>>> information regarding this transition. Just check our homepage or go to:
>>>
>>> http://www.iccx.net/support/faqs/earthlink/
>>>
>>> If you have further questions, please email reply@iccx.net or you may call
>>> 800-411-6066. Please understand that we may be handling a high volume of
>>> inquiries and our response time may be a bit slower than normal.
>>>
>>> We will respond to all transition inquiries.
>>>
>>> * For technical or other assistance after you receive your account
>>> materials from EarthLink call 1-800-719-4660, 24 hours-a-day, seven days a
>>> week. Option 1 for Technical Support, Option 2 for Customer
>>> Service. Please do not access Option 3 for Sales as arrangements have
>>been
>>> made to set up your account.
>>>
>>> * Complimentary accounts will need to select an EarthLink monthly access
>>> plan. We will no longer be able to offer any complimentary accounts.
>>>
>>> * E-mail only accounts will be converted to the Earthlink Light Service
>>> Plan yielding continuity of service and the added benefit of occasional
>>> Internet access.
>>>
>>> We think you deserve the best, and we appreciate your support. We regret
>>> that we will no longer be able to service your account, but are proud that
>>> we are able to offer you an opportunity to work with the fine people at
>>> EarthLink, who are committed to your complete satisfaction.
>>>
>>> Best Regards,
>>>
>>> IC&C/LanMinds Team
>>--
>>
>>_____________________________________________________________________________
>>| "Dance to it, Sing to it, Love, Cry, Remember | Ian Crew
>>|
>>| when, Imagine if, Wonder Why" -Anonymous |
>>icrew@socrates.Berkeley.EDU |
>>|_______________________________________________|_____________________________|
>>
>>------------------------------------------------------------------------
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-- _____________________________________________________________________________ | "Dance to it, Sing to it, Love, Cry, Remember | Ian Crew | | when, Imagine if, Wonder Why" -Anonymous | icrew@socrates.Berkeley.EDU | |_______________________________________________|_____________________________|------------------------------------------------------------------------ The following was automatically added to this message by the list server:
For information about Micronet, its meetings and events, and its mailing list, including information on subscribing and unsubscribing, see the Micronet Web site at <http://wss.berkeley.edu/micronet/>.
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