Re: Ode to an Awesome Tech!!!

I TOTALLY share Roy's sentiments towards Mike Carver and the truly
amazing work he has provided for us as well here at the Graduate
School of Education over the years. He has been invaluable,
accommodating in the best customer service sense of the word, and has
been patient with every question posed of him. He has performed
exemplary work for all of the computers I have sent his way and he
has been timely with his repairs always doing his best to fix things
quickly, but also being honest and realistic about how long something
major might take. He has broadened my understanding of hardware
support and has consistently been a source of valuable information.

Most of all, Mike has been a good friend, a comrade in arms and I
will miss his easy manner and helpfulness. I know he will succeed in
all he endeavors to do, of that I have no doubt. I fear for us who
will have to do without him, but I wish him all the best.

Thanks, Mike for always being a great help and a wonderful person.

Best of luck!

Beth

At 4:32 PM -0700 7/15/08, Roy A. Baril wrote:
>To all,
>
> I just needed to email this out to everyone. In case you might not
>have heard, Mike Carver (Hardware Support Apple Tech extraordinaire)
>will be leaving us soon for the more northern pacific northwest. I
>believe that around the second week of August will be his final
>farewell. I just want to say that, personally, Mike has been a great
>friend and ally in the battle to keep our Apple gear working in tip top
>shape. His work ethic and expertise has always been way above the mark
>and he has always been there for us when we needed him most. I have
>enjoyed working with him and because he has always been so willing to
>share information about repairs, parts, systems, etc., I have learned a
>great deal from him. In short, he is and has always been a very valuable
>and key asset to the Hardware Support group. I will miss ya, Mike!!
>
> It might be interesting to note that Mike has also been the ONLY
>Apple tech helping us out lately, as he works as a one man tech dept. It
>gets me to wonder about what service will be like after he leaves. He
>will be a hard act to follow and I know that departments out there like
>mine (we are all Apple/Mac here at Journalism) are a little concerned
>about all the "what if's" relating to hardware service, warranty work,
>timely repairs, etc. I would like to know what you all think?
>
> Anyway, please stop by TSW and say goodbye to Mike. We all wish you
>well and good luck to you in your future endeavors!!!
>
>Cheers, Mike!!
>
>Best,
>
>Roy
>
>--
>Roy A. Baril
>Director of Technology
>Graduate School of Journalism
>University of California
>121 North Gate Hall
>Berkeley, CA 94720
>510-643-9215 -- Work
>510-643-9136 -- Fax
>925-352-9543 -- Cell
>
>
>
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-- 
***************************************************
Beth Muramoto
Computer Resource Specialist
Graduate School of Education
University of California, Berkeley
1650 Tolman Hall
Berkeley, CA 94720
Email:  mailto:bmuramot_at_berkeley.edu
Phone:  (510) 643-0203
Fax:  (510) 643-6239
The Formula for Success:  Underpromise, overdeliver
				- Tom Peters
***************************************************
 
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