Re: Unscheduled Outage- Campus Wide- 1000- Ongoing 06/11/2008

Hello Team
 
UPDATE: As of 1200, Enterprise application customers experienced multiple
problems accessing their applications this morning from approximately 1000 -
1200.

The cause of this has been preliminarily identified as a lack of robust
network connectivity in the IST Data Center due to a firewall problem caused
by excessive traffic between a storage server and storage client.

Additionally, during this outage, there was a world-wide session
announcement protocol (SAP) storm that may have contributed to this problem.
By 1200, All enterprise applications involved in the network outage had been
restored an have remained stable since that time.

Thank you,

Service Desk

  _____

From: Service Desk [mailto:trouble_at_berkeley.edu]
Sent: Wednesday, June 11, 2008 10:54 AM
To: 'ist-directors_at_lists.berkeley.edu'; 'micronet-list_at_lists.berkeley.edu';
'magnet-list_at_lists.berkeley.edu'; 'webnet-list_at_lists.berkeley.edu';
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Pakulat'
Subject: Unscheduled Outage- Campus Wide- 1000- Ongoing 06/11/2008

Hello Team
 
 
A network problem has been reported from multiple locations campus wide for
customers accessing various enterprise applications.
 
The IST Staff is working quickly to restore services. This message will be
updated once an hour or whenever new information is provided. You may also
be able to get the latest updates via the web at
http://systemstatus.berkeley.edu network connectivity permitting.
 
Outage Type: UNSCHEDULED
Date: Wednesday, June 11, 2008
Outage Start/End Time: 1000 - Ongoing
Group(s) impacted: Campus wide

Description: Customers accessing enterprise applications that are housed in
the IST Data Center are experiencing problems. A preliminary diagnosis
suggests that this may be due to some network issues within the Data Center.
There is currently no ETR for this incident.

CMR: TBD
SD initials: CS

Thank you,

Service Desk

2-8500 Opt 4,1

 
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Received on Wed Jun 11 2008 - 13:12:52 PDT