Re: Office 2004 "The server application, source file, or item cannot be found"

Hi Jon,

I'm not sure, but perhaps there are some lingering files from the
MathType installation still in his account causing the problem.
Perhaps a plug-in or something in his application support folder?

Maybe reinstalling MathType will help get rid of the problem for
now so he can reinsert the objects. If you don't find anything
else, I'd say go ahead and email their support at support_at_dessci.com

I would imagine they've definitely seen the problem before.

Good luck!

##########################################
Anthony M. Vann #
Programmer/Analyst #
Client Services - Facility Lab Staff #
Information Services & Technology #
UC Berkeley #
##########################################

On Fri, 6 Jun 2008, Jon Forrest wrote:

> One of my faculty is having a strange problem on
> a MacBook running 10.5.2 with Office 2004.
>
> He had installed MathType and was using it from
> within PowerPoint as the equation editor.
> For various reasons, he uninstalled MathType.
>
> Now, in PowerPoint when he tries to insert an object,
> he still sees MathType as a choice. That's not so bad.
> What is bad is that even if he chooses the Microsoft
> Equation Editor, PowerPoint appears to still be
> trying to open MathType. It fails, of course,
> and gives the dreaded "The server application, source file,
> or item cannot be found" error".
>
> This happens even after I removed and then reinstalled Office 2004.
> This is a per-user problem because when I login using
> a different account, everything works fine. I tried removing
> various caches and plist files under his home directory but
> I didn't find one that made any difference.
>
> I've googled for this, but none of the suggestions worked.
>
> Any idea on how to fix this?
>
> Cordially,
> --
> Jon Forrest
> Research Computing Support
> College of Chemistry
> 173 Tan Hall
> University of California Berkeley
> Berkeley, CA
> 94720-1460
> 510-643-1032
> jlforrest_at_berkeley.edu
>
>
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Received on Fri Jun 06 2008 - 16:30:46 PDT