Apple Training: Support Essentials at St. Mary's College

Hi Everyone,

Apple is going to do Mac OS X Support Essentials class at St. Mary's
College on August 9-11th. This class is for help desk specialists,
technical coordinators, service technicians, and others who support
Mac OS X customers and counts toward the ACHDS Certification.

People will learn the following:
* The troubleshooting process and how to become more efficient with
available tools and resources
* Mac OS X v10.4 features in depth, including how to find additional
information
* How to prepare for Apple Certified Help Desk Specialist certification

The deadline for enrollment in this class is Tuesday, July 25th. You
can pay by Purchase Order, Training Unit or Credit Card. Please
contact Chris Haase at 408.974.0599 or chaase@apple.com to
register. Please note: The Scholar's Workstation is not offering
the sale of Apple Training Units at this time. Please contact Chris
Haase at Apple directly or go online to http://train.apple.com/howtobuy/

MacOS 101 Mac OS X Support Essentials v10.4
Location: St. Mary’s College
Address:
   1928 St. Mary's College Road
    Garventa Building, Room 250
    Moraga, CA 94575
Date: August 9 - August 11, 2006
Time: 9 am - 5 pm

Course Description
Mac OS X Support Essentials is a three-day, hands-on
course that provides an intensive and in-depth exploration of
troubleshooting on Mac OS X. This course is designed to give
you a tour of the breadth of functionality of Mac OS X and the
best methods for effectively supporting users of Mac OS X
systems. The course is a combination of lectures and hands-
on case study exercises that provide practical real-world ex-
perience.
Who Should Attend
This class is for help desk specialists, technical coordinators,
service technicians, and others who support Mac OS X cus-
tomers. This audience could include technical support per-
sonnel in businesses that use Mac OS X systems for general
productivity or creative design, service technicians who sup-
port Mac OS X customers, and technical coordinators or
power users who manage networks of Mac OS X systems for
their organization—such as teachers and technology special-
ists who manage classroom networks or computer labs.
You Will Learn
•The troubleshooting process and how to become more effi-
cient with available tools and resources
•Mac OS X v10.4 features in depth, including how to find ad-
ditional information
•Hands-on practice exercises to reinforce learning and the
opportunity to practice
Cost
•$1,350 per attendee, OR
•Redeem 3 Apple Training Units
Course Prerequisites

More Information
Please see http://train.apple.com/course/D3427ZA.

To learn how this course will prepare
you for the Apple Certified Help Desk
Specialist (ACHDS), visit:
http://train.apple.com/cert/roadmap.html

Have questions?
Ready to register?
Contact information
Name:
       Chris Haase
Phone: 408.974.0599
Toll Free: 800.848.6398 Select Option 1
Email: chaase@apple.com
PLEASE REGISTER BY
Tuesday, July 25, 2006

Kin Jung
Sales Manager, The Scholar's Workstation, U.C. Berkeley
2200 University Avenue, Room 41, Berkeley, California 94720-3808
tel. 510 643 6181 fax. 510 643 6201 email <ksjung@tsw.berkeley.edu>
website <http://calcomputers.berkeley.edu>
showroom hours: 9am-4pm Monday-Thursday; 9am-12noon Friday

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Received on Mon Jul 17 10:20:38 2006