Re: Norton Antivirus wants a subscription key

Hi Greg,

In the message "[MAGNet] Norton Antivirus wants a subscription key",
dated 2006-07-14, Greg Merritt wrote:

>We have Norton Antivirus 10.0.1 (009) installed on a number of
>machines. A couple of users have reported this "Antivirus
>Subscription Expired" message:
>
>http://traffic.its.berkeley.edu/norton.jpg
>
>Are other folks seeing this? The version at software.berkeley.edu
>is listed as 10.0.
>
>symantec.com suggests that one enter one's purchased subscription key.

   Removing and reinstalling Norton AntiVirus (NAV) usually corrects
this issue. Removal instructions appear below.

   The current version of NAV is 10.0. LiveUpdate - a utility
integrated with NAV - can bring the product to version 10.1, the
minimum version required for compatibility with Intel-based Macintosh
models.

Aron Roberts
Information Services and Technology

--
   To uninstall Symantec's Macintosh products:
1. Run the "Symantec Uninstaller" application program.  This
    application is included with the campus's distribution of Norton
    AntiVirus, which is available to campus affiliates via
    the WSS Software site, http://software.berkeley.edu,
    and on the C_at_B CD, http://cab.berkeley.edu.
    You can find this program in an "Uninstall" folder within the Norton
    AntiVirus folder: on either the disk image that you can download
    from the WSS Software website or within the "Norton AntiVirus" folder
    on the C@B CD.
    Instructions on using the Symantec Uninstaller utility
    (adapted from several Symantec support articles):
    - Before running the Symantec Uninstaller, be sure to quit the
      Symantec Macintosh program(s) that you are about to remove.
    - Double-click the icon for the Symantec Uninstaller application.
    - Check the box(es) next to the software you want to remove.
      For instance, to remove Norton AntiVirus, in the "Uninstall
      Symantec Products" window, check the following products:
      o Symantec AntiVirus Corporate
        (This entry appears only if the corporate version
        of Norton AntiVirus for Macintosh is installed.)
      o Norton AntiVirus
      o Norton AntiVirus Auto-Protect
    - Click Uninstall.
    - Click Uninstall a second time to confirm that you really want to
      remove this software.
2. In rare cases, Symantec Uninstaller may fail or may not completely
    remove all of the components of Symantec's Macintosh products.
    In that case, please see the following Symantec support article
    for a utility that can more completely remove that company's products:
    "Removing all Symantec programs for Macintosh by using the
    RemoveSymantecMacFiles removal utility"
    http://service1.symantec.com/SUPPORT/num.nsf/docid/2002110814042611
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