Re: New Campus Voicemail System for December 2005

In the message "New Campus Voicemail System for December 2005", dated
10/21/05, Gladys Oddoye wrote:

>As the new, advanced services [of the new voicemail system] are
>implemented, there may be an impact on the campus technical support
>teams. For example, members of your department may need your help
>in changing from POP to IMAP or installing headsets on their
>computers so they can listen to voicemail messages over the computer.

   Based on Gladys's announcement, information provided by IST-CNS's
Terri Kouba, and the table at
<http://unibears.berkeley.edu/unibears-services.html>, it appears
there may be several services provided by the new campus voicemail
system that could lead some campus voicemail subscribers to seek
computing support.

   (I'm still somewhat hazy in understanding these services, so
corrections or clarifications from Terri or others are welcomed: both
regarding the information below and what central support options will
be available for UniBears subscribers.)

   Of special note, two service options in the new campus voicemail
system will offer subscribers access to their voice and fax messages
via CalMail:

   1. Unified Messaging.

      There are four primary service options for campus voicemail
      subscribers. One of these options, "Universal Messaging", will store
      incoming voicemail messages - as compressed sound files - in
      subscribers' CalMail "INBOX" mailboxes, where they can be accessed
      either via telephone or via a standard IMAP-capable email client
      (such as Eudora, Outlook, Outlook Express, Thunderbird, or
      Mail for Mac OS X, or the CalMail and BearMail webmail services).

      In addition, subscribers can use a telephone to listen to any
      email messages in their CalMail "INBOX" mailbox via the
      text-to-speech features of the Unified Messaging service.

   2. Individual Virtual Fax.

      This extra-cost add-on service can, in at least one service
      plan configuration, store incoming fax messages - as TIFF image
      files - in subscribers' CalMail "INBOX" mailboxes.

   In addition, there are other components of the new voicemail system
that will involve access to the UniBears website, and may thus have
the potential to bring up some modest computing support requirements.
These include:

   - Configuration of personal settings in the three traditional
     voicemail service options via the UniBears website;

   - Access to voice messages via the UniBears website when
     using the Voicemail Enhanced service; and

   - Access to fax messages via the UniBears website when using
     any of several additional fax options.

Aron Roberts
Workstation Software Support Group

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Received on Fri Oct 21 13:53:05 2005