Re: Eudora 6.1.1 queues messages and never sends

Eric Fong wrote:
>I have a user who up until yesterday had no problems sending and receiving
>email with her G4 PowerPC 733 running OS 10.3.8, 512MB Ram and using Eudora
>6.1.1 for OS X. Currently, she can not receive messages and any messages
>she tries to send just get queued up in the Outbox and trying to send the
>just get them re-queued. She claims she never touched the settings ...

Mikael Hansen replied:
>I would try creating a brand new Eudora data folder, and if this
>works, then move over the mailboxes and address book.

  Thanks, Mikael. That's definitely a good general purpose
troubleshooting technique.

  With the advent of the requirement for secure connections to CalMail,
there are some new issues that now might be implicated in problems of
this type. Appended below is a note I sent to Eric regarding these.

Aron Roberts
Workstation Software Support Group

--
  Is your Eudora user a CalMail user?  If so, be sure you look over 
all four of the troubleshooting articles at:
  http://kb.berkeley.edu/kb403#troubleshooting
  As noted in the last two articles, this could be a Keychain issue,
rather than exclusively a Eudora issue.  You might check the user's
keychain to make sure a) it is named exactly "login"; b) it is
designated in Keychain Access as the Default Keychain, c) it is
unlocked, and d) that it contains the CalMail security certificate.  If
all these base are \b\e\l\o\n\g\ \t\o\ \u\s\, uh, covered, then you
might also try deleting the CalMail cert from the Keychain, adding the
Verisign keychain, and then checking or sending mail in Eudora, which
should automatically add a fresh copy of that certificate to the
Keychain.
  If this isn't a Keychain issue, then perhaps Eudora's log may 
reveal some clues.
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