Re: Subscription Expired

Hi Glenn,

In the message "[MAGNet] Subscription Expired", dated 2005-04-01, G.L
Robertson wrote:

>Back in early February we began receiving the LiveUpdate
>subscription/renewal notices. Followed the instruction to
>download/install LU 9.0.2, as have most within the department. Today
>I and a faculty member received an antivirus subscription expiration
>notice. I'm currently running Norton AV 9.0.3.

   Worth a try: removing Norton AntiVirus (NAV) outright, then
re-installing the 9.0.2 distribution from the WSS Software site.
(After doing so, you can then use LiveUpdate to update NAV to 9.0.3.)

   Here are two, increasingly drastic, ways to go about this:

1. Use the "Symantec Uninstaller 1.0.1" utility, included in
    Symantec's and the campus's distribution of NAV, both on
    the WSSG Software site and the C@B 2005 CD.

    After this, you can download and reinstall NAV 9.0.2 from the
    WSS Software site.

2. If this uninstall and subsequent reinstallation of NAV still results
    in LiveUpdate displaying a subscription renewal notice, try running
    the NortonUninstaller script to perform a complete uninstall:

    http://service1.symantec.com/SUPPORT/num.nsf/docid/2002110814042611

    Using this script is the "nuclear weapon" approach to removing
    Symantec products.

    After this, you can download and reinstall NAV 9.0.2 from the
    WSS Software site. You should also reinstall Norton Personal Firewall
    3.0.2, either from the C@B 2005 CD or from the WSS Software site.

In either case, please share your results after doing so.

Thanks,

Aron Roberts
Workstation Software Support Group

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Received on Mon Apr 4 15:37:54 2005