Re: Norton AntiVirus "your antivirus subscription has expired" issue

At 11:56 AM -0700 8/18/04, Aron Roberts wrote:
> Some users of Norton AntiVirus for Mac OS X may start encountering
>"Your antivirus subscription has expired" messages when using
>LiveUpdate to update their virus definitions. ... The solution is
>to update this product to version 9.0.2 ...

At 10:16 -0700 2004-09-02, Greg German wrote:
>What are we supposed to do if we are getting this message and we
>have already updated to 9.0.2. long ago (apparently a year ago)? I
>have a few machines with this issue now, and in fact the
>subscription on my machine just expired this month.

   Mark Ingles of DOCS has reported that, in his experience so far,
simply re-installing Norton AntiVirus 9.0.2 'on top of' an existing
installation of 9.0.2 will resolve this problem.

   Additional reports of success or failure when doing so would be
welcomed: please post them to MAGNet. If anyone can't get this to
work, I'll be glad to request a subscription key from Symantec on
your or your customers' behalf.

Aron Roberts
Workstation Software Support Group

P.S. As noted earlier, this problem comes about because Symantec does
not have a non-retail Macintosh anti-virus product to offer to its
site licensees. In effect, we're using the same product that is
included in retail boxes, for which the LiveUpdate feature is
designed to 'expire' after one year's use.

--
P.S. The documentation of this issue on the Connecting@Berkeley 
website has been modified as follows 
<http://cab.berkeley.edu/help/macissues.html#nav9-liveupdate-expiration>:
Mac OS X: Norton AntiVirus's LiveUpdate feature reports "Your 
antivirus subscription has expired" when you attempt to update virus 
definitions (August 18, 2004, updated September 2, 2004)
Solution: According to Symantec Corporation, this issue can be 
resolved by upgrading to Norton AntiVirus version 9.0.2.
(If you happen to be encountering this issue and are already running 
Norton AntiVirus version 9.0.2, you can try simply reinstalling 
Norton AntiVirus 9.0.2 'on top of' your existing installation.)
Norton AntiVirus 9.0.2 is included on the Connecting@Berkeley 2005 
CD. It can also be downloaded from the WSS Software website 
(http://software.berkeley.edu).
Details: Norton AntiVirus for the Macintosh has a built-in one-year 
expiration period, which begins when you first install it on your 
computer. After expiration you can no longer update Norton AntiVirus 
with new virus definitions using its LiveUpdate feature. The message 
that LiveUpdate displays after expiration is similar to the following:
     Your antivirus subscription has expired. In order to continue
     receiving virus definitions, you must buy a new subscription key.
Installing (or reinstalling) Norton AntiVirus version 9.0.2 
apparently resets - at least once - the expiration clock for an 
additional one-year period.
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