Re: [Micronet] UCLink migration to CalMail on Sunday: two important support issues

I have been givin only 2 days notice of an arbitrary change to the most
important single coputing system on campus, a change that will require
significant labor on my part.

THIS IS A SERIOUS ERROR ON THE PART OF THE MANAGERS INVOLVED!

* Why is this being done with such haste?

* Why were only UClink users notified? I happen to use a socrates account

* We have lots of faculty and researchers who read mail from two
locations, and who leave mail on server; many leave lots of mail. If
these people are not able to make the appropriate adjustments in the 2
DAYS available, they will face signifiant inconvenience.

* Were the instructions mailed to users tested on typical users to
determine if they are adequate?

* Was every effort taken to reduce the impact of the change?

* Why are instructions for other mailreaders absent?

-tc

>
> The primary campus email system, UCLink, is scheduled to migrate to
> the new CalMail system this Sunday, January 11. Between 8 am and 4
> pm on Sunday, mail sent to UCLink accounts will continue to be
> delivered, but access to accounts will not be available during that
> time period.
>
> Your UCLink users will likely have received an email message
> regarding the migration. A copy of that message is appended below.
>
> Based on a one month pilot test of the new system, the migration is
> expected to be seamless, or nearly so, for many UCLink users.
> However, this to spotlight two important items -- also mentioned in
> the message to UCLink users -- which have significant implications
> for desktop computing support:
>
> 1. POP users who have enabled 'leave mail on server' should, if at
> all possible, turn off this setting and check mail *prior* to
> Sunday morning.
>
> This will help them avoid receiving duplicate copies of the
> email messages currently stored in their server 'inbox'
> when they first check mail after the migration.
>
> Instructions on doing so for various email programs are
> provided via:
>
> http://bert.berkeley.edu/calmail/help/clients/
>
> 2. Users of Eudora for Windows 5.1 and 5.2 -- only -- must either:
>
> - Switch their encryption settings from "If Available, STARTTLS"
> (Eudora's default) to "Never"
>
> Instructions for doing so are provided at:
>
> http://bert.berkeley.edu/calmail/help/clients/eudorapc/#protect-password
>
> or
>
> - Upgrade to Eudora 5.2.1 or 6.0.x.
>
> Upgrade installers are available from <http://software.berkeley.edu>.
>
> to avoid "SSL Negotiation Failed" errors when checking
> or sending mail after the migration to the new email system.
>
> This can be done either before or after Sunday morning, but
> users will have a much better experience if they perform one of
> these steps prior to Sunday :-S.
>
> For more information about the new campus email service, CalMail,
> you can direct your users to the CalMail Help and Frequently Asked
> Questions pages at, respectively:
>
> http://bert.berkeley.edu/calmail/help/
> http://bert.berkeley.edu/calmail/help/faqs.html
>
> Aron Roberts
> Workstation Software Support Group
>
> P.S. Apologies in advance if you receive multiple copies of this
> message, as a result of your membership on multiple mailing lists.
>
> ---------------------------------------------------------------
>
> Date: Wed, 7 Jan 2004 17:22:08 -0800 (PST)
> To: uclink_accounts@uclink4.berkeley.edu
> From: migrate@berkeley.edu
> Subject: UCLink downtime and conversion to CalMail Sunday
>
> ====================================================================
> Please read this entire message to ensure that your transition from UCLink to
> the new CalMail system goes smoothly.
> ====================================================================
>
> On Sunday, January 11, 2004, UCLink accounts will be migrated to the new
> CalMail system.
>
> To accommodate this transition, UCLink will be unavailable from
> 8:00 am to 4:00 pm that day. All mail sent to UCLink accounts will
> continue to be delivered, but access to accounts will not be
> available during this time period.
>
> What you need to do
> -------------------
>
> 1. If your UCLink password contains spaces, please change it.
>
> CalMail does not accept spaces in passwords. If your UCLink password
> currently contains a space, you will need to change it before the
> migration. You can do this via the Berkeley Internet Link page:
>
> http://bilink.berkeley.edu
>
> 2. If you're using Eudora 5.2 or earlier for Windows, please upgrade.
>
> If you are using Eudora version 5.1 or 5.2 for Windows, you will need
> to upgrade to version 5.2.1 or higher in order to access your CalMail
> account. You can download an installer for a newer version of Eudora
> from:
>
> http://software.berkeley.edu
>
> As an alternative - if you don't wish to upgrade your Eudora program at
> this time - you'll need to change your Eudora settings in two places,
> to turn encryption for checking and sending mail *off*, as shown in:
>
> http://bert.berkeley.edu/calmail/help/clients/eudorapc/#protect-password
>
> 3. Turn off the "Leave mail on server" setting in your email program
>
> If you are not using BearMail exclusively or IMAP, it is possible that
> you may have "Leave mail on server" set in your email program. This
> setting could cause you to receive duplicate messages after migration.
>
> To prevent this, turn off this setting in your email program and then
> check your mail at least once. For instructions, please see:
>
> http://bert.berkeley.edu/calmail/help/clients/
>
> 4. If you are using IMAP, please check your IMAP folder prefix.
>
> If you are using IMAP to access your UCLink account, you will need to
> check your settings in your email program and make sure that your
> IMAP folder prefix is empty (blank). If there is anything in this
> field, delete it.
>
> For instructions on how to do this in your email program, please see:
>
> http://bert.berkeley.edu/calmail/help/clients/
>
> 5. Where to go for help.
>
> If you have problems accessing your account, there are two ways to
> contact us:
>
> consult@berkeley.edu
>
> or
>
> 510-642-7776
>
> -CalMail Support Staff
>
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-- 
Ted Crum
tedcrum@socrates.berkeley.edu
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