Re: pdf files and HP printers

David,

I'm having the same problem with another user's computer, G4,
10.2.6., Epson 777i printer, stopped printing all PDFs (using both
version 6 and version 5), got that same error no matter what I tried
to print, even though when I emailed the PDF to myself, using an iMac
with 10.2.6, Acrobat version 6, I printed fine. I still haven't
found a solution yet (other than a workaround by having the user use
Preview instead which prints fine), tried removing all versions so
there was only one version (a suggestion I found at Google Groups),
but that didn't work for me. What I haven't tried yet is removing
the OS 10.2.6 plist prefs for Acrobat to see if that fixes the
problem. Doing that fixed an iTunes crashing problem I had. You
might try removing all versions first and then try the plist prefs.

Let me know if you find a solution.

Beth

>In MCB we have seen many problems with HP printers, Adobe programs
>and the end of AppleTalk printing over different subnets. We have
>found different solutions and work arounds for many of the individual
>situations with certain programs versions and OS variations, but last
>week I found a new and so far un-solvable problem.
>
>We have a lab with a HP 2200 DN printer that is having many problems
>printing pdf files from computers running OSX. So far here is what I
>have found and suspect:
>
>1. With 3 different G4s and 1 eMac all running OS 10.2.6 and all the
>latest from software update the printing of pdfs is either extremely
>slow or will stop and hang indefinitely till the job is cancelled.
>Then the printer will not stop flashing and will not print any other
>documents till it is powered off and the memory is cleared.
>
>2. Some pdfs will print if they are 1 or 2 pages, but if they are
>technical reprints of more then 5-6 pages chances are great they will
>have problems.
>
>3. Printing is not a problem from all other applications and pdfs can
>be printed from the Apple preview application.
>
>4. My guess is in trying to solve the issues as stated above, I
>downloaded and installed the new version of Acrobat Reader called
>Adobe Reader 6. This version also will hang up as above, and now
>after it causes a freeze I get a new situation where from then on no
>pdfs will print.
>
>5. Now Acrobat will instantly put up a message that says "The
>document can not be printed."
>
>6. This error seems to be coming from the application (or it's)
>preferences, because even creating a new user (with Admin rights) I
>still get the instant cannot print message.
>
>7. I have tried downgrading back to Acrobat Reader 5.1 without success.
>
>Anyone else seen this "The document can not be printed." message or
>have a solution?
>--
>
>David Austin
>mcbhelp@ls.berkeley.edu
>MCB Computing Support
>643-5294
>
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-- 
****************************************************
Beth Muramoto
Computer Resource Specialist
Graduate School of Education
University of California, Berkeley
1650 Tolman Hall
Berkeley, CA 94720
Email:  mailto:bmuramot@uclink.berkeley.edu
Phone:  (510) 643-0203
Fax:  (510) 643-6239
The Formula for Success:  Underpromise, overdeliver
				- Tom Peters
***************************************************
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For information about MAGNet, its meetings and events, and its
mailing list, including information on subscribing and unsubscribing,
see the MAGNet Web site at <http://magnet.berkeley.edu/>.