From: Aron Roberts (aron@socrates.berkeley.edu)
Date: Thu Jul 03 2003 - 14:55:25 PDT
Hi Travis,
At 14:26 -0700 2003-07-03, Travis Richardson wrote:
>I recently upgraded my home computer to OSX and Jaguar. Three
>times, while in Safari, the screen turned gray and a box appeared
>telling me manually restart the computer. After the third restart
>the G4 would reset, show the wallpaper and the dock would pop-up,
>then it would clear and start over with the wallpaper and dock. Can
>anybody help me or point me in the right direction, this is a major
>problem as I cannot use the computer in any form.
A link to a terrific troubleshooting guide, Randy B. Singer's "How
To Deal With Common OS X 10.2 Jaguar Problems," was posted to the
MAGNet list in March:
http://ls.berkeley.edu/mail/magnet/2003/0141.html
From this guide, whose direct URL is
<http://www.macattorney.com/tutorial.html>:
>When you encounter a problem when using Jaguar, if it isn't a
>problem that can immediately be identified as one of the problems
>listed on this page, there are three things that you should try
>right off the bat. The first is to restart your Mac with the Shift
>key held down, invoking Safe Boot mode. This will cause [the disk
>repair utility - Aron] First Aid (also known as fsck, or file system
>check) to be run (invisibly, but it is being run). (Restart again
>immediately, in the normal way, after doing this.)
>
>The second thing to try is to run Repair Permissions in the First
>Aid Panel in Disk Utility (located in your Utilities folder.)
>
>The third is to reset your user preferences. (See ...
>[<http://www.macattorney.com/tutorial.html#Anchor-58320> - Aron] )
>If the first two things didn't help, here is something that you can
>try that is diagnostic to tell you if you have a problem that is
>being caused by a corrupted user preferences file. Create a new user
>on your system, log-in as that new user, and see if the problem is
>gone. If it is gone, then the problem exists only for your main
>account in OS X. Most likely there is a corrupted preferences file
>in your User folder. The easy way to deal with this is to use a
>utility like Dragster to delete your user preference files, which
>will be rebuilt after a restart. ...
You can either press Command-Control-Power (the latter is the key
with a triangle on it), or if necessary, press the reset button,
typically found on the front of your G4, near the power button, to
restart the machine from its current 'repeatedly-restarting' state,
so that you can then hold down the Shift key during its next startup.
As alternatives:
You might search for troubleshooting suggestions in Apple's
Knowledge Base at:
You might also try searching for discussions of this issue on
support Web sites such as:
http://discuss.info.apple.com/ (Apple support forums)
http://www.macintouch.com/ (MacInTouch)
as well as via a general purpose search engine, such as Google.
Perhaps one or most postings to those discussions might provide
suggestions that will work in your situation.
Another option is to contact out your local support staff, if any,
or support organizations such as the Workstation Hardware Support
Group.
Aron Roberts
Workstation Software Support Group
P.S. From various discussion fora, it appears there are at least a
minority of other users who have also reported frequent crashes when
running Safari version 1.0, aka version 85.
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