Re: Modem Unexpectedly Hangs Up

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From: Aron Roberts (aron@socrates.berkeley.edu)
Date: Wed Mar 05 2003 - 12:09:08 PST

At 11:56 -0800 2003-03-05, Kin Jung wrote:
>We have a customer with a new 17" iMac (10.2.4) that cannot maintain a
>dial-up connection with Earthlink. The modem audibly dials, negotiates and
>maintains a connection allowing for normal network activity for a few
>minutes then disconnects giving the error message: "The modem has
>unexpectedly hung up. Check your settings."

   This is a known problem with (at least) Mac OS X 10.2.4. Here's
Apple's support document discussing this problem and offering a
workaround:

   "Mac OS X 10.2.4: Unable to Establish or Maintain Dial-Up Connection"
   http://docs.info.apple.com/article.html?artnum=25387

   There are also many reader reports on this problem on the
MacInTouch Web site beginning at:

   http://www.macintouch.com/mosxreader10.2pt48.html
   and continuing at least through:
   http://www.macintouch.com/mosxreader10.2pt52.html

   There's also a very directly relevant discussion on Apple's forums at:

<http://discussions.info.apple.com/WebX?14@225.k7QOamnfhDJ.230081@.3bbf50fa/88>

Aron Roberts
Workstation Software Support Group

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