Re: [MAGNet] Backup Tape Drive

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From: Kin S. Jung (kin@tsw.berkeley.edu)
Date: Thu Sep 13 2001 - 17:17:00 PDT

Lois,

Have you tried contacting HP's Post Sales Technical Support line for Storage
Products? They can help you troubleshoot as well as refer you to an
authorized service provider.

Storage Technical Support: 970-635-1500
Service and Support (contract or time & materials): 800-633-3600

Regards,
Kin

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Kin Jung
Sales Manager
The Scholar's Workstation
University of California, Berkeley
2200 University Avenue
Room 41
Berkeley, CA 94720

t./ 510.643.6181
f./ 510.643.6201
e./ kin@tsw.berkeley.edu
> From: Lois Kim <lois@csm.Berkeley.EDU>
> Date: Thu, 13 Sep 2001 15:27:28 -0700
> To: magnet-list@uclink4.berkeley.edu
> Subject: [MAGNet] Backup Tape Drive
>
> Hi,
>
> We use the HP tape backup drive (C1537A) with Retrospect. Recently
> the tape drive is acting up, e.g., no backup activities, making
> unhappy noise, and taking long time to eject a tape. Can anyone
> recommend any place that we can get repaired. I've tried the MAC and
> few other places, but no luck. Thank you so much!
>
>
> _____________________
> Lois Kim
> Survey Research Center
> University of California
> Berkeley, CA 94720-5100
> (510) 643-8597 (Phone)
> (510) 643-8292 (Fax)
>
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