Home > What we do > Desktop support > Faculty desktop support

Faculty desktop support

• What we do
  • Desktop support
  • Unix support
  • Server support
  • Web
  • Database
• Who we are
• Rates and contracts
• Advice and how-to
• Computing policies
• Contact us
• News

See also:

• Faculty Service Level Agreement

Letters & Science Computing Resources offers comprehensive desktop computing support for faculty in the College. Our services are available to professors of all ranks, lecturers, and graduate student instructors, depending on the needs of each department.

All departments within the division of Arts & Humanities have contracts with us, as do many departments within the divisions of Social Sciences and Mathematical & Physical Sciences. If you are unsure whether you are covered by our services, please contact us or your department manager. If you do not currently have a contract with us and are interested in signing up for service, please send a message to contracts@LS.Berkeley.EDU.

What we support

We provide support for Macs and Windows PCs, including both desktop and notebook models, as will as peripheral devices such as printers and scanners. Our recommendations for supported software and hardware are the same as for our Annual Desktop Support plan. However, because some faculty members have unusual software or older hardware, we are flexible in what we support. We strongly urge departments to contact us before purchasing any new computer equipment for faculty. We can evaluate the needs of individual faculty members and provide recommendations tailored to their specific requirements.

Requesting service

To request service, please find your department's email address on our teams page. If you are unable to send email, we also have a message line at 642-1355. When making a request, please include the following information:

• The name, office address, phone number, and department of the person needing assistance.
• Times and dates when the user will be available for the consultant to call or stop by.
• The type of computer it is (Mac or PC).
• The details of the issue, including the error messages, if any, that appeared on the user's screen, what the user did immediately prior to the occurrence of the problem, and information regarding any applications or programs that may have been installed recently or any changes made by a non-LSCR person.

Also, because we use an automated ticket tracking system, if you wish to provide additional information regarding a request that you sent in, please reply either to the automated response or to a message sent by an LSCR consultant regarding that request so that "[LSCR Request System #xxxx]" (with the appropriate tracking number) will appear in the subject line. New requests should be sent without a tracking number; the tracking number will be assigned automatically.