Home > What we do > Desktop support > Hourly contracts for desktop support
Home > What we do > Desktop support > Hourly contracts for desktop support
Computing services or support not covered by LSCR's Annual Desktop Support contract may be provided by an hourly or retainer contract. Hourly and retainer contracts are similar, but they differ in that hourly contracts are appropriate for one-time services that will require little or no follow-up and retainer contracts are appropriate for ongoing services. (You can think of a retainer as a long-term hourly contract.)
We offer hourly contracts for short-term jobs, such as a one-time configuration of a home machine, data recovery from a security incident, helping with setting up a computer or computers after a move, and much more. (Note we do not physically move computers.)
We offer retainer contracts for ongoing support for faculty, labs, libraries, peripherals, laptops, palms, network server administration, and much more. To inquire about or initiate a contract, please contact your desktop support team (ohlone@LS.Berkeley.EDU, tilden@LS.Berkeley.EDU, fac_support@LS.Berkeley.EDU).
Hourly contracts come with an upfront charge of two hours, while ongoing retainer contracts
come with an upfront charge of five hours. The way hourly contracts work is that an LSCR
consultant will assess your needs and provide an estimate of the
total hours that will need to be worked to complete a job or project. Once
the contract is established, we will work the upfront hours, then charge our
hourly rate for each additional hour thereafter. Different
project types may carry different rates.
To find out more about our hourly contracts, please read our Service Level
Agreement for hourly and retainer contracts.
