Advisors' Professional Development Resources, the College of Letters and Science, UC Berkeley

Professional Development for Advisors
Calendar of Events

Undergraduate Policy and Analysis in the Undergraduate Division maintains this calendar of events. It is intended to further the professional development of advisors in the College of Letters and Science.

JULY 2004

SUMMER INSTITUTE ON FIRST-YEAR ASSESSMENT
National Resource Center for the First-Year Experience & Students in Transition
July 18 - 20, 2004
Asheville, North Carolina
For more information, visit the Conference website.

AUGUST 2003

SEPTEMBER 2004

OCTOBER 2003

2003 NATIONAL ACADEMIC ADVISING ASSOCIATION (NACADA) NATIONAL CONFERENCE
Teach, Encourage, eXcel, Advise, Support: Building Stronger Networks for Student Success
October 2 - October 5, 2003
Dallas, TX
For more information see the NACADA website.

NASPA National Academy for Leadership & Executive Effectiveness
October 13 - October 15, 2003
Westin Embassy Row, Washington, DC
For more information see the NASPA website.

TECHNOLOGY CHALLENGES FACING STUDENT AFFAIRS
StudentAffairs.com on-line course
Oct. 20 - Nov. 7, 2003
This three week short course will examine the challenges faced by student affairs professionals as we extend our notion of campus community into cyberspace. The course is divided into three one-week modules. The course first covers some of the challenges raised by student use of technology such as file sharing, privacy, plagiarism, and Internet addition. During the second week, we will examine how to effectively deal with the aforementioned challenges through policy and educational programs. The final week, we will reflect on how our online experience can be translated into better serving our students and peer into the future of technology.
For more information see the StudentAffairs.com website.

NOVEMBER 2003

CREATING A CUSTOMER SERVICE CULTURE
StudentAffairs.com on-line course
Nov. 3 - Nov. 21, 2003
Research reveals that 91% of businesses have some sort of customer service theme or program, yet only 16% are able to achieve service where the customers are "more than satisfied." Sound familiar? You're invited to learn how to create a customer service vision and bring it to life. Participants will examine ways to identify and remove service barriers, solicit customer input, and hire "the right people". Front-line service techniques including how to deal with upset and angry customers will also be addressed. Participants will gain a greater understanding of the customer service hierarchy and ways to connect with customers.
For more information, visit the StudentAffairs.com website.

USING THE COLLEGE DISCIPLINARY PROCESS TO PROMOTE STUDENT ETHICAL DEVELOPMENT
StudentAffairs.com on-line course
Nov. 10 - Dec. 3, 2003
This course examines the ways college disciplinary systems--including academic integrity policies--can be used to promote student ethical development. The course is divided into three modules, concluding with a list of "best practices" on how to use the disciplinary process to promote student ethical development. The first module focuses on what "ethical development" means--what knowledge, skills, insights, and habits we want students to acquire--and how they might be taught. The second module explores how campus disciplinary codes can be designed and administered to promote ethical dialogue and student ethical development. The third module examines the "new honor code" movement, and how honor systems can enlist substantial student participation in ethical development programming.
For more information, visit the StudentAffairs.com website.

WORKING WITH ASIAN AMERICAN COLLEGE STUDENTS
National Association of Student Personnel Administrators (NASPA)
Student Affairs E-Learning Series
November 10 - December 5, 2003
This on-line course will examine the unique academic, social and psychological issues facing Asian American students, one of the largest but often misunderstood and underserved student groups. We will examine the diversity of this population and the complexities of racial and ethnic identification, the impact of the Model Minority Myth, and the relevance of student development theory. We will address the inappropriateness of using traditional minority student models, and provide examples of model programs and services. Contact: Stephanie Gordon (202) 265-7500 ext. 3023; Donna Bourassa (202) 835-2272.
For more information, visit the NASPA website.

10TH NATIONAL CONFERENCE ON STUDENTS IN TRANSITION
National Resource Center for the First-Year Experience & Students in Transition
November 16 - 18, 2003
Lake Buena Vista, Florida
For more information, visit the conference website.

This calendar is brought to you by the L&S Undergraduate Division. If you have suggestions or items to add to the next calendar, please send them to Susan Hagstrom at hagstrom@uclink.berkeley.edu.

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